Technical Account Manager, Okta

Okta • Arkansas; Dallas, Texas

H1B Sponsor full-time mid Competitive

Job Description

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><div class="gmail-p-rich_text_section"><strong><span style="color: #000000;">The Team:</span></strong></div>
<div class="gmail-p-rich_text_section"><span style="color: #000000;">Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future.<br></span></div>
<div class="gmail-p-rich_text_section">&nbsp;</div>
<div class="gmail-p-rich_text_section"><span style="color: #000000;">The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity.</span><span style="color: #000000;">The Opportunity:<br></span></div>
<div class="gmail-p-rich_text_section">&nbsp;</div>
<div class="gmail-p-rich_text_section"><strong><span style="color: #000000;">The Role:</span></strong></div>
<div class="gmail-p-rich_text_section"><span style="color: #000000;">As a Technical Account Manager (TAM) for Okta’s Workforce Identity offering, you will serve as a trusted technical advisor and advocate for some of our largest customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience.<br></span>This role is within the Strategic segment team, managing large enterprise organizations spanning across various industries<span style="color: #000000;">. With a focus on strategic account alignment, broad deployment strategies, and fostering deep partnerships across multiple stakeholders.</span><span style="color: #000000;">What you’ll be doing:<br></span></div>
<ul class="gmail-p-rich_text_list gmail-p-rich_text_list__bullet gmail-p-rich_text_list--nested">
<li><span style="color: #000000;">Build deep, long-lasting relationships with customers as their go-to technical advisor.</span></li>
<li><span style="color: #000000;">Provide expert guidance on implementing and optimizing Okta’s Workforce Identity solutions.</span></li>
<li><span style="color: #000000;">Collaborate with customers to design identity strategies aligned with their business objectives.</span></li>
<li><span style="color: #000000;">Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements</span></li>
<li><span style="color: #000000;">Maintain focus on increasing subscription adoption, customer satisfaction, and retention</span></li>
<li><span style="color: #000000;">Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.</span></li>
<li><span style="color: #000000;">Resolve technical challenges by coordinating with internal teams, including support and engineering.</span></li>
<li><span style="color: #000000;">Proactively share product insights and deliver enablement sessions to drive adoption and technical success.</span></li>
<li><span style="color: #000000;">Serve as a thought leader, providing best practices, workshops, and training.</span></li>
</ul>
<div class="gmail-p-rich_text_section"><span style="color: #000000;">What you’ll bring to the role:<br></span></div>
<ul class="gmail-p-rich_text_list gmail-p-rich_text_list__bullet gmail-p-rich_text_list--nested">
<li><span style="color: #000000;">5+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.</span></li>
<li><span style="color: #000000;">1+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role</span></li>
<li><span style="color: #000000;">1+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.</span></li>
<li><span style="color: #000000;">Solid understanding of one or more of the following:</span>
<ul class="gmail-p-rich_text_list gmail-p-rich_text_list__bullet gmail-p-rich_text_list--nested">
<li><span style="color: #000000;">Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)</span></li>
<li><span style="color: #000000;">Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)</span></li>
<li><span style="color: #000000;">Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)</span></li>
<li><span style="color: #000000;">SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities</span></li>
<li><span style="color: #000000;">Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)</span></li>
<li><span style="color: #000000;">Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)</span></li>
</ul>
</li>
<li><span style="color: #000000;">Strong problem-solving skills and the ability to manage escalations effectively.</span></li>
<li><span style="color: #000000;">Proven ability to collaborate cross-functionally and drive customer-focused outcomes.</span></li>
<li><span style="color: #000000;">Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO</span></li>
<li><span style="color: #000000;">Ability to track and influence customer behavior and health metrics across a portfolio of accounts</span></li>
<li><span style="color: #000000;">This position is remote, but you must reside in Pacific, Mountain, or Central US timezones. Some travel required</span></li>
</ul>
<div class="gmail-p-rich_text_section"><span style="color: #000000;">Education:<br></span></div>
<ul class="gmail-p-rich_text_list gmail-p-rich_text_list__bullet gmail-p-rich_text_list--nested">
<li><span style="color: #000000;">BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required</span></li>
<li><span style="color: #000000;">Relevant certifications (e.g., Okta Certified, CISSP, or equivalent)</span></li>
</ul>
<p><span style="color: #000000;">#LI-Hybrid<br></span><span style="color: #000000;">#LI-MM1<br>P25009</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;">Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:&nbsp;</span><a href="https://rewards.okta.com/us"><span style="font-weight: 400;">https://rewards.okta.com/us</span></a><span style="font-weight: 400;">.&nbsp;<br></span></p></div><div class="title">The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:</div><div class="pay-range"><span>$128,000</span><span class="divider">&mdash;</span><span>$160,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>The Okta Experience</strong></p>
<ul>
<li><a href="http://rewards.okta.com">Supporting Your Well-Being</a>&nbsp;</li>
<li><a href="https://www.okta.com/company/okta-for-good/">Driving Social Impact&nbsp;</a></li>
<li><a href="https://www.okta.com/company/talent-connection-community/">Developing Talent and Fostering Connection + Community</a></li>
</ul>
<p>We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.<br><br>Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.<br><br>If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please&nbsp;<a href="https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit">use this Form</a> to request an accommodation.<br><br>Notice for New York City Applicants &amp; Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please&nbsp;<a href="https://talent.okta.com/new-york-city-aedt-notice.html">click here</a> to view our full NYC AEDT Notice.</p></div>

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