Sales + Customer Success Manager
Job Description
<p>Rockstar is recruiting for an established leader in product fundraising technology, dedicated to supporting Scouting programs. The client is seeking a Sales + Customer Success Manager to join their team in Indianapolis, IN.</p><h4>About the Role</h4><p>The organization has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives growth by converting new Scouting Units, onboarding them successfully, and strengthening relationships with existing units to increase engagement and long-term success. This is a fast-paced, goal-driven role for a strong communicator who thrives on building relationships, leading teams, using technology effectively, and turning performance insights into action.</p><p>Success in this role means managing a high volume of outreach and account activity, guiding units through onboarding and activation, and helping returning units achieve stronger results with less effort. The ideal candidate brings a results-driven sales mindset, strong organizational discipline, comfort with CRM and AI tools, and a passion for supporting Scouting programs and the youth they serve. The work directly fuels the organization's mission to help Scouting programs raise more money so youth can achieve their goals.</p><p><strong>Location:</strong> Indianapolis, IN (In-Office 5 days)</p><h4>How They'll Help the Organization Grow</h4><ul><li><strong>Drive Pipeline Growth:</strong> Accountability to pipeline growth for new Unit prospects, including oversight of onboarding and activation</li><li><strong>Sales Enablement:</strong> Leverage pre-approved materials and create custom content when needed to guide and support outreach and address specific client concerns and preferences</li><li><strong>Relationship Management:</strong> Cultivate and maintain long-term relationships with clients, offering continuous support and service; conduct regular follow-ups to ensure customer satisfaction and retention</li><li><strong>Sales Reporting:</strong> Keep precise and up-to-date records in HubSpot of sales activities, client interactions, and progress toward sales targets; prepare regular reports for their Sales Leader as needed</li><li><strong>Account Management Training:</strong> Coach team to support and grow their portfolios of Units through regular communication, helpful coaching, and simple, actionable best practices</li><li><strong>Market Research:</strong> Stay abreast of industry trends, competitive products, and market conditions, and use this knowledge to position the organization's technology and products effectively</li><li><strong>Compliance:</strong> Ensure all sales activities comply with Scouting requirements and company policies, protect client confidentiality, and uphold the highest ethical standards</li><li><strong>Mission Advocacy:</strong> Represent the organization with positivity and purpose, always keeping Scouts at the center of the work</li></ul><h4>What the Candidate Needs to Have</h4><ul><li><strong>Sales track record:</strong> 5+ years of sales experience with a track record of results; action-oriented, results-driven leader with a strong drive to win</li><li><strong>Communication:</strong> Strong communicator across phone, email, and written outreach</li><li><strong>Technology proficiency:</strong> Comfortable using CRM and AI tools such as HubSpot, Gong, and Copilot</li><li><strong>Organization & execution:</strong> Able to manage high-volume team activity while staying organized and detail-oriented</li><li><strong>Flexibility:</strong> Willing to travel within the assigned territory and maintain a flexible schedule; valid driver's license and reliable transportation required (MVR checks conducted regularly)</li><li><strong>Education:</strong> Bachelor's degree in business, marketing, or a related field preferred</li></ul><p><strong>Preferred:</strong> Aptitude for adopting and learning new technology, familiarity with Scouting or similar youth programs, and the ability to review performance data and turn insights into clear next steps</p><h4>How the Organization Will Help the Manager Grow</h4><ul><li>Competitive base salary plus performance bonus tied to Scouting Unit growth</li><li>Up to 5% 401(k) company match</li><li>$2,500 annual HSA contribution</li><li>Up to $15K in continued education reimbursement</li><li>Free on-site gym + healthy snacks</li><li>A mission-driven, collaborative culture</li></ul><p>_</p><p>The role responsibilities are various and not limited to those written in this document._</p>