Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Director of Performance Management Strategy & Tools provides strategic leadership for the enterprise Performance Management function, driving the development of performance strategies, programs, and technologies that align talent outcomes with business objectives. This role shapes a high-performance culture by enabling leaders to effectively assess, develop, and reward talent, while leveraging data-driven insights and scalable processes to strengthen organizational effectiveness and achieve long-term business goals.
Job Description
Responsibilities
- Set enterprise performance management strategy, grounded in skills and enabled by AI and automation, by defining the long-term vision, operating model, governance, and success measures aligned to business priorities and talent strategy.
- Translate strategy into scalable programs by leading the design and continuous improvement of performance cycles, processes, and governance, automating administrative work and simplifying the employee and leader experience.
- Own the performance management technology roadmap, including tools that enable goal setting, continuous feedback, calibration, analytics, AI-supported insights, personalized guidance, and workflow automation.
- Identify and responsibly deploy AI use cases that improve performance quality and consistency, such as goal development, feedback coaching, performance narrative support, bias detection, calibration insights, and personalized development recommendations.
- Partner with HR Technology, Data, Legal, and business leaders to establish responsible AI governance, including transparency, human oversight, data privacy, bias monitoring, and appropriate use standards.
- Leverage predictive and advanced analytics to identify performance trends, capability gaps, organizational risks, and opportunities for targeted action.
- Measure the impact of AI and automation through outcomes such as leader time saved, adoption, quality of feedback, process consistency, employee experience, and business impact.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
.
Skills
Business Acumen, Change Management, Executive Leadership, Leadership Development Programs, Organizational Development (OD), Stakeholder Management, Strategic Thinking
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
Certifications (if applicable)
Relevant Work Experience
10 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.