Student Services Assistant III (Hybrid) – School of Continuing Education

Job Description

Student Services Assistant III (Hybrid) – School of Continuing Education

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

The School of Continuing Education

Cornell University’ School of Continuing Education (SCE) works collaboratively with students, faculty, staff, and alumni to ensure the availability of diverse educational opportunities to a vast and varied constituency. The School of Continuing Education offers a wide range of high-quality classes and programs to over 6,200 traditional and non-traditional students worldwide each year. These programs include acclaimed Summer and Winter Sessions, Precollege Studies, Part-time Study, and Professional Studies, taught by distinguished faculty and scholars, industry leaders, government officials, and professionals, generating significant annual revenue. For more information on the School of Continuing Education, please click here.

Cornell registrar representatives work across colleges, sharing a mission to partner with all members of the Cornell community, serving as custodians of student academic records and coordinators for course enrollment so that any person can find instruction in any study, supporting strategic enrollment goals defined by the institution.

The Opportunity

As the first point of contact for a vibrant and diverse community of students, faculty, staff, and visitors, the student services assistant position plays a crucial role in SCE’s high-functioning registrar and administrative teams, by providing a welcoming and supportive environment for inquiry, excellent customer service, and support for daily registrar and student services operations.

Job Duties:

• Serve as the first point of contact for students, faculty, staff, and visitors, providing a welcoming and engaging presence.
• Listen attentively, respond with care and diplomacy, and assist in resolving issues raised.
• Address inquiries regarding policies, procedures, enrollment, classes, and provide support for faculty and course-related matters.
• Support registration and enrollment processes for Fall, Spring, Summer, and Winter Sessions.
• Schedule student appointments and maintain organized and detailed student records.
• Assist in identifying and providing support to students of concern.
• Assist in data collection, analysis, and reporting to support SCE academic programs.
• Handle general administrative tasks such as tracking and purchasing office supplies, managing mail delivery and pickup, scheduling meetings, assisting with event coordination, and providing backup front-line support for all programs.
• Report to the Registrar and Student Services Manager with a dotted reporting line to the Executive Staff Assistant and Office Manager.
• Mix of in-person and remote interaction with constituents and colleagues.

What We Need

• High school diploma with two to four years of office experience or equivalent.
• Demonstrated excellence in customer service and strong communication skills.
• Ability to embrace diversity and work effectively with customers who have varying needs.
• Ability to handle confidential and sensitive data with discretion.
• Ability to take initiative in seeking out problems and suggesting solutions.
• Comfortable working both independently and collaboratively in a fast-paced environment with frequent interruptions.
• Adaptability and reliability in managing tasks and responsibilities.
• Strong organizational skills, with a keen attention to detail and accuracy.
• Proficiency in using Microsoft Office Suite.
• Flexibility and adaptability are essential.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Preferred experience with Cornell University systems and processes.
• Working knowledge of PeopleSoft, Salesforce, Microsoft Bookings, Canvas, Qualtrics, or similar platforms.
• Practical understanding of FERPA regulations and familiarity with course and class structures.
• Knowledge of Cornell purchasing policies, e-SHOP, and I Want Docs.

Rewards and Benefits

• This position is located in Ithaca, New York. The position varies in flexibility for remote work. Currently, the position is approved for remote work 2 days per week at a location of employee’s choosing within the United States. This arrangement may change based on the time of year and/or in response to business needs.

The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell’s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information.

University Job Title:

Student Services Asst III

Job Family:

Student Services

Level:

C

Pay Rate Type:

Hourly

Pay Range:

$19.66 – $21.73

Remote Option Availability:

Hybrid Remote

Company:

Endowed

Contact Name:

Keionda Lewis

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University’s Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday – Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university’s mission of teaching, discovery, and engagement.

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