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Job Description

Senior CRM Analyst

Eastern Kentucky University

Title: Senior CRM Analyst

Position Type: Fulltime Staff

Search Type: External – minimum 7 days

Department: 30R004 – Student Success, Oper & Innovations

Division: 5R0000 – Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (40 hrs per week or more)

Hours Per Week: 40

Additional Schedule Details:

Posted Salary Grade: Exempt – 47

Retirement: KTRS

Contact Person: Stephanie Cunagin

Job Summary/Basic Functions

The Senior CRM Analyst provides technical leadership in the analysis, design, development, integration, and testing of complex technical mission-critical systems that utilize system information systems (SIS) data. Participates in strategic technical decision-making and manages daily operations and system security. provides system problem resolutions to university users through knowledge of software/language and system data and the development of best practices through research. This is done to serve the University’s information needs and to assist in easy facilitation of productive business practices of the University.

Minimum Qualifications

Education: Bachelor’s required Master’s preferred

Experience: Two years of experience required. Experience working in a university setting in a programming or CRM related field preferred.

Licensure & Certifications:

Preferred Qualifications:

Must have knowledge of relational databases and computer software and languages. University experience is preferred.

Job Duties:

  • 40% – System Management: Provide technical leadership and serve as primary contact between functional and technical team(s) during design, analysis and enhancement of software solutions and systems. Coordinate testing and development of software/systems. Administer daily technical operations of the University CRM, Slate and maintain technical operations procedure manuals. Ensures the efficiency, accuracy, and integrity of data sources and information. – (Essential)
  • 25% – Reporting/Testing: Supports the selection, administration, interpretation, and use of assessments related to projects or programs. Provides guidance to department/division staff to address assessment, planning, and evaluation needs through the development of measureable progress. – (Essential)
  • 20% – Communications/Collaboration: Collaborate with business units across campus for process flow, impact and development of cross-functional systems. Serve as primary contact for third party software providers. Provide project/status updates in a clear and concise manner. Build collaborative relationships with business partners and across internal team. – (Essential)
  • 10% – Knowledge/Training: Assist in the implementation of new systems by keeping abreast of new developments in institutional research, changing university goals, and future programming needs. Participate in professional development opportunities such as conferences, webinars and meetings. Serve as subject matter expert on system functionality. – (Essential)
  • 5% – Supports the office functions by completing all other duties and special projects as assigned. – (Essential)

Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions:

AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.

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