Product Support Manager South

Job Description

Inside the Role
Provides technical advice to customers including commissioning, installing, and testing of products/equipment. Identifies and corrects more complex problems associated with start-up. Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs. Develops on-going relationships with customers to secure future business. May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.

We Take Care of Our Team

Position offers a starting salary range of $90,000 – $115,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 – 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DCNA

Advice and support service partners in an assigned area for all service, maintenance and parts topics – steer the aftermarket business in the area.

Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.

Work in effective, efficient partnership with service partners and sales colleagues to achieve overall team targets.

Analyze customer complaints and write damage and special incident reports. Control and monitor the processing of the complaints.

Examine indemnification claims for damages from customers. Make and document cost decisions in disputed warranty and goodwill cases.

Support, manage and control the service partners in the degeneration of campaigns and recall status. Create monthly reporting of the campaign and recall status.

Instruct the service personnel from service partners and customers in all service, maintenance and parts topics.

Develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints.

Support sales talks by bringing in service-relevant requirements and experience. Participation in sales events.

Knowledge You Should Bring

BS/BA AND 5-7 years of relevant experience

8 years of relevant experience in automotive industry

5 years of proven experience in motor coach aftermarket industry

Prior Bus/motor coach industry experience

High level of personal and professional integrity, honesty and accountability

Ability to travel regionally and internationally

CDL with P endorsement a plus (can be obtained during employment with DCNA)

Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems/skills

Exceptional Candidates Might Have

Understanding and ability to understand and to explain complex technical product in details

Outstanding customer service experience

#LI-CB1 #LI-Hybrid

Relocation assistance will be provided to selected candidate if living outside the job location.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-
Fort Mill, SC US

YOU MAKE US – YOU MAKE THE DIFFERENCE

People are what makes us – everyone makes the difference at Daimler Truck. As one global team, we drive success: from conventional powertrains to the future of sustainable transportation. We build to solve. Constantly pursuing our goals. Our culture. Our daily life.

It’s your impact that makes the difference. Only together, will we achieve more sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and financial solutions. All essential, to fulfill our purpose for all who keep the world moving. That’s why we rely on each other. We start with listening to your insights, thoughts, and ideas.

Let’s unleash our collective potential to build our future, progress together and lead with the long view. Because everything you do has an impact. It matters. This is what we call impact Culture.

Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward – for all who keep the world moving.

U.S. Visa sponsorship available if you qualify under the following:

Hold a valid existing Visa (L1A, L1B, L2, TN, H1B, H4 EAD, OPT EAD, CPT)
Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa
Those eligible for a TN Visa (Canadian or Mexican National working in an Engineering, Accounting or Scientific Technologist capacity with an aligning degree)
Those eligible for an L-1 (inter-company) Daimler Truck visa under the Corporate Blanket L-1 program would require at least one-year of qualifying experience in the last three years

Additional Information

Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO/Minorities/Females/Disabled/Veterans

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.