Real Time Passenger Information Manager

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Maryland Transit Administration Real-Time Passenger Information Manager Program Manager II ( 5477)Executive Service *This position serves at the pleasure of the appointing authority* Open to all qualified applicants **Bilingual applicants are encouraged to apply** Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team. The Real-Time Passenger Information Manager position is an amazing opportunity for someone who gets excited about developing and implementing a vision, responding to customer needs and expectations and organizing data to tell a story to diverse audiences. This position is responsible for managing the content and quality of real-time passenger information for MDOT MTA’s operating modes. Over the course of a day, the Program Manager may facilitate brainstorming, dig into analytics, interview a rider, or troubleshoot a database. The Program Manager combines technical knowledge of how real-time customer information systems work, a practical understanding of customers’ expectations and perceptions, and skills in media and communications to help design, implement and operate systems and processes that meet customers’ needs for accurate and timely real-time transit service information.The RTPI Manager is passionate about transit technology, a self-starter, has sharp problem-solving skills, is a quick learner, and is an effective communicator to varying levels of staff. This position is where customer communications intersect with operations technology data to drive improvements in the customer experience.The RTPI Manager will: Develop, define, and manage MDOT MTA’s vision and roadmap for real-time passenger information.Manage and troubleshoot all data sources to assure accuracy/consistency, which includes but is not limited to, vehicle positions, vehicle assignments, Automated Passenger Counters, GTFS and GTFS-RT components, and data exports from 3rd party vendors.Perform data analysis and research to identify key factors that impact real-time prediction accuracy. Collect, clean, and prepare data for analysis. Create and maintain databases and spreadsheets, Organize data and results of analytics projects for diverse audiences.Work with 3rd parties and internal stakeholders to ensure that the display of customer-facing data and information aligns with agency needs.Develop and manage decision-making processes around real-time data technologies and content.Lead collaborative efforts to establish processes to effectively resolve customer issues around real-time data and content.Engage riders to gather feedback on customer experience with RTPI to inform prioritization of real-time projects.Develop new data communication and transfer protocols via API and/or other middlewareHave Knowledge and familiarity with common databases and data access tools and data visualization tools.MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits GuideEXAMPLE OF DUTIES
Education: Bachelor’s degree from an accredited university in Urban Planning, Analytics, Statistics, Communications, Computer Science/Engineering, Management, or closely related field Experience: four (4) or more years of experience in project management, data analysis, technology innovation, planning, communications, or supporting customer information data, or related field. Two (2) years of managerial experiencev.Notes: 1. Additional experience in administrative or professional work may be substituted on a year-for-year basis for the required education.2. Additional graduate-level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-to-year basis for the required general experience.3. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures, and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experienceSUPPLEMENTAL INFORMATION
TO APPLY You must complete and submit a Maryland Department of Transportation (MDOT) application online by registering at be considered for this recruitment. Resumes may not be substituted for the application. It is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority. NOTE: Applications not filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as World Education Services: International Credential Evaluation (WES), MTA Does Not Discriminate Based On Age, Ancestry, Color, Creed Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex, or Sexual Orientation. Reasonable accommodations for persons with disabilities will be provided as requested. The Maryland Department of Transportation is not sponsoring new employees in the application for the H-1B Visa at this time due to budgetary constraints.
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