MVA Branch Manager II – Field Operations

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Job Description

JOB
MVA Branch Manager II – Field Operations Executive ServiceThis position serves at the pleasure of the Appointing AuthorityCurrent vacancies exist within Talbot, St. Mary’s, and Montgomery Counties. Applications for future statewide positions also accepted. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions.The MVA Branch Manager is responsible for assisting in the management of complex transportation operations. This position is a member of the MDOT MVA leadership team and requires a results-oriented individual who can foster a collaborative environment. Responsibilities include: Planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and premier customer serviceWorking with employees to solve problems for customersPlans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staffActing as a change agent within the MVADeveloping workflow efficienciesWorking in a union environment Ideal candidates will possess: Ability to analyze data to inform organizational decisionsExcellent critical thinking skillsExperience managing and adjusting the staffing levels of large teams to fit business needsExcellent people skills and customer service experienceExcellent written and verbal communication skillsAbility to give input and implement changes to policy and procedureDesire to act as a public servant, providing premier customer serviceThree (Assistant Manager)/Five (Manager) or more years of leadership experience, preferably in a fast-paced, customer-focused environmentMDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits

EXAMPLE OF DUTIES
Preferred QualificationsEducation:¬†Possession of a Bachelor’s degree from an accredited college or university. Experience: Three years of experience managing the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.ORThree years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers’ licenses, vehicle titles/registration, insurance compliance or other related function. Note: Additional management or supervisory experience as described above may be substituted on a year for year basis for the required educationat the rate of one year of management or supervisory experience for thirty credit hours of education, for up to four years of the required education.

SUPPLEMENTAL INFORMATION
To Apply:¬†Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, “see resume” will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA), please call 410-787-7719. Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/ ).The MDOT MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. The MDOT MVA is an equal opportunity employer. The MDOT MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.The incumbent in this position is not a member of a covered bargaining unit. The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State’s Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment.