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Job Description

Logistical Support Services Manager  ( 87508 )

Logistical Support Services Manager
Po sit i on H i gh li ghts:
  • Position: Logistical Support Services Manager
  • Location: Glenview, IL
  • Full Time/Part Time: Full-Time
  • Hours: Evening Job


What you will do :
  • The purpose of this job is to effectively manage the Logistical Support/Courier Services teams.
  • Responsibilities include daily operational management of Logistical Support/Courier Services to include oversight of receiving, mail & copy service, couriers, shuttles, and fleet operations in accordance with established policies and procedures.
  • This position manages all Logistical Support areas across all sites under the direction of the Director of Logistical Support Services.
  • Supervises and manages all daily operations of department.
  • Completes or performs daily environmental rounds to ensure staff is provided with an operationally safe and clean environment.
  • Assists employee in performing their duties when necessary and aids others in other divisions of the department to ensure successful completion of departmental functions
  • Manages and oversees scheduling and staffing for department.
  • Manages and provides input in determining budget needs for assigned areas, monitors related expenses and prepares monthly variance report.
  • Develops and/or updating departmental policies, procedures, goals, and objectives
  • Develops goals and initiatives for the supervisor and monitors progress and effectiveness.
  • Oversee scheduling of medical couriers and routes
  • Oversee mail distribution and coordination with USPS
  • Ensures all corporate-owned vehicles are in compliance with all local, state and federal laws as applicable, and that all vehicles are operating in a safe, clean, and efficient manner.
  • Oversee fleet operations and safety of all vehicles. Ensures all routine maintenance is completed and recommends vehicle replacement as necessary
  • Trains, evaluates and, when necessary, implements corrective action to address attendance, performance, and Service Values concerns
  • Interviews and provides input to hiring decisions
  • Responsible for the orientation and training program for new employees
  • Ensures all training materials are reviewed and explained, and associated testes are completed and scored.
  • Assigns new employee a preceptor(s) for introduction and exposure for one on one training.
  • Arranges for and provides training and evaluation of all subordinates, ensuring cross-training of specific job functions throughout the department.
  • Completes introductory, mid-term, and annual performance reviews as per established guidelines and procedures.
  • Manages and resolves conflicts or issues with employees and our customers
  • Ensures that actionable items are resolved in a timely fashion or moved to a higher level within the department/corporation
  • Attends and participates in interdepartmental hospital committees
  • Makes recommendations to address any problems/concerns identified, and helps to develop appropriate educational and training programs to address these problems/or concerns.
  • Involved with specific departments to determine needs for new and/or revised procedures.
  • Develops internal department committees and teams to review and recommend process improvement.
  • Serves as department liaison on hospital led committees as required.
  • Assures that records, graphs, logs, and material are maintained in accordance with policy, as well as regulatory agencies and governmental directives, such as maintenance reports, mileage reports, and passenger totals.
  • Periodically during shift, reviews arrival and departure trends, travel time between destinations, passenger satisfaction and passenger totals and makes adjustments to ensure safe, competent and timely service.
  • Determines the status of all vehicles, making routine safety and cleanliness audits. Follows manufacturer’s guidelines for maintenance, and schedules non-maintenance repairs as required, determining priority needs. Adjusts work routines to meet department needs.
  • Performs monthly audits of driver’s licenses for all subordinates, and reports findings to the Director of Logistics.
  • Knowledge and application of NorthShore policies and procedures that apply to job and area of responsibility


What you will need :
  • Education: High School Diploma or GED Required; Associate’s Degree Preferred
  • Skills: Must have a good driving record subject to State driver motor vehicle verification to comply with Hospital insurance requirements.
  • Experience:

o Five (5) years’ experience in logistics and/or courier; specifically in mail and receiving operations as well as experience with previous driving/delivery.

o Two (2) years of supervisory experience preferred.

o 6 months required driving CDL/Passenger van.

  • Certification:

o Must possess a valid Illinois CDL license, with a passenger endorsement, and a J10-L restriction within 60 days of employment.

o Must have held a valid driver’s license for three (3) years prior to the date of application.

  • Within three (3) years of date of application or promotion, must not have been convicted of:

o Driving under the influence of alcohol and/or drugs, b) Reckless driving, c) Leaving the scene of an accident involving death or personal injury, d) Drag racing, e) Manslaughter, f) Reckless homicide, g) Reckless conduct from the use of a motor vehicle or other serious driving infractions/convictions.


  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, Pet and Vision options, including Domestic Partner Coverage
  • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities
  • Visa Sponsorship Available (Nursing and Lab roles)
NorthShore – Edward-Elmhurst Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit,, and
When you work for NorthShore – Edward-Elmhurst Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( to better understand how NorthShore – Edward-Elmhurst Health delivers on its mission to “help everyone in our communities be their best”.
NorthShore – Edward-Elmhurst Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
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