FIS Training and User Support Senior Analyst

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Job Description

FIS Training and User Support Senior Analyst

Job ID: 50126




UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.


UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 03-29-2023


UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.


Enterprise Financial Systems (EFS), part of the Financial Affairs unit, oversees complex, mission-critical enterprise information technology systems of record. These systems include the Finanical Information System (FIS), CruzBuy, CruzPay/PPS, and the Effort Reporting System. The department provides ongoing analysis, production support and development. EFS department plays a key role in maintaining the operations, functionality, and providing training for campus systems. The mission of Financial Affairs is to provide high quality academic, research, and student support services to a campus that enrolls over 19,000 students, conducts over $100 million in sponsored research, and has expenditures of approximately $650 million annually. Financial Affairs is composed of the following major subunits: Campus Controller’s Office, Accounting Services (Accounts Payable, Extramural Funds, Payroll), Procurement Services, Student Business Services, and Enterprise Financial Systems.

More information can be found here:


Under the general supervision of the Financial Information System (FIS) Manager, the Senior Analyst has the primary responsibility for providing customer support and analysis for the Financial Information System (FIS) with a focus on first tier level support, including maintaining and updating internal and user facing documentation. The Senior Analyst will be responsible for ongoing development and instruction of mandatory FIS User training; including course parameters, and materials, along with input in training requirements. The Senior Analyst also plays a key role in the analysis of org hierarchy submitted by the central Budget Office, and verification of scheduled operational processes. The incumbent is responsible for performing system analysis and troubleshooting, collaborating extensively with staff members in central and divisional offices to identify issues, and areas of improvement. In addition, the incumbent must work closely with the technical programming staff, and the third party vendor, to design, test, implement modifications and enhancements to the system.


Salary Information: Salary Range: $82,300/annually. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Mon-Fri
  • Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: Remote

Union Representation: Non-Represented

Job Code Classification: BUS SYS ANL 3 (007584)

Travel: Never or Rarely


60% – Financial Information System (FIS), Production and User Support

  • Develop and maintain knowledge of FIS, including the user interface, campus business rules, navigation, integrations with other systems, and reporting.
  • Provide help desk support and guidance for FIS system users, applying functional and technical knowledge of the system to resolve issues.
  • Assist in scheduling and testing for upgrades and other system events. Maintain documentation of all system operation processes.
  • Troubleshoot technical system problems. Identify local solutions and workarounds. Work with Senior Analyst team members, technical programming staff, and third party vendor to devise and implement solutions as needed. Create system test plans and test solutions.
  • Provide analytical support for daily operational jobs run out of FIS. This includes review, and analysis of job results, along with troubleshooting failures.
  • Advise users on FIS best practices. This will involve training methods, and working collaboratively with divisional staff and various staff members of Central Offices and will frequently involve applying knowledge of basic accounting concepts, along with problem solving skills.

30% – Financial Information System (FIS) Training and documentation

  • Maintain training materials for mandatory FIS training to keep training current with new system features
  • Schedule and present online training for campus users. Including assessment of user’s skill level
  • Develop and maintain new training curriculum to support online training
  • Prepare and maintain user facing documentation.

10% – Other Duties as assigned

  • Assist in other Enterprise Financial Systems projects as needed (this will include taking notes during meetings and maintaining internal Asana job tracking)


  • Basic knowledge of generally accepted accounting principles, preferably as they apply to institutions of higher learning, and fund accounting
  • Excellent interpersonal skills with the ability to work effectively with non-technically-oriented customers and technical staff
  • Skills and knowledge of methodologies associated with analysis of processes and problems
  • Skills to quickly learn new technical skills from technical documentation and training
  • Ability to learn effectively
  • Demonstrated experience using standard personal computing software
  • Self-motivated and works independently and as part of a team. Comfortable working closely with others in a collaborative team-based environment
  • Strong organizational skills and the ability to establish priorities for accomplishing goals, work concurrently on multiple tasks, and meet deadlines
  • Good analytical skills in problem identification and resolution, and decision making. Demonstrated problem solving skills.
  • Demonstrated creativity and initiative
  • Excellent written communication skills
  • Excellent oral communication skills, including presentation and training skills
  • Ability to design and improve processes, including working effectively with both system users and technical staff


  • Ability to develop programming specifications
  • Demonstrated testing and test planning skills.
  • Knowledge of Ellucian Banner Finance Module.
  • Strong project management skills to enable leading of projects.


  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to work long periods of time at a computer with or without accommodation.
  • Must be able to work remotely from a home office and be able to fulfill requirements of the UCSC telecommuting agreement.
  • Ability to work occasional evenings and weekends as directed.
  • The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.


All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.


Attach your resume and cover letter when applying for this job opening. Do not attach any documents to ‘My Activities’. Visit our How to Apply tutorial for detailed instructions on our applicant process.


The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

If you require alternative methods of application or screening, you must approach the employer directly to request this as H1BVisaJobs is not responsible for the employer’s application process.