Enterprise Services – System Administrator (Remote); Ithaca, NY

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Job Description

Enterprise Services – System Administrator (Remote); Ithaca, NY




Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.


Enterprise Services – System Administrator (Remote)

About Cornell University and the Information Technology @ Cornell

Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support—whether needed at your desktop or to solve a major business, academic or research objective—to everyone at Cornell. Check out this link to find out more about IT@Cornell.

The Opportunity

The Enterprise Services System Administrator is primarily responsible for overall system administration and operational support of Cornell’s Enterprise Content Management Service as well as providing and participating in support for additional enterprise applications supported by Cornell Information Technologies (CIT). The software included in the service is Perceptive Content (Hyland) and Dynamic Forms (NextGen).

What You Will Do

As a member of the Cornell Central IT team, the Systems Administrator, is primarily responsible for the overall system administration and operational support of Cornell’s Enterprise Content Management Service as well as providing and participating in support for additional enterprise applications supported by Cornell Information Technologies.

Who You Are

As the subject matter expert for customizations, development, and application functionality of the ECM service you are a person who can drive “out of the box” functionality. You quickly and effectively identify, diagnose, and resolve any issues that arise. You document and maintain system standards, conduct research, and recommend innovative approaches for system administrative tasks. You are also someone who can work productively in independent work and are able to also work effectively and collaboratively on multiple teams, across organization boundaries and partner with business and technical groups at all levels.

You are someone who can proactively recognize, assess, and communicate changes that might impact the user experience, such as patches or updates to product, OS, Java, database, browsers, and scheduled maintenance to external systems, (including networks, storage, authentication, and integration end points). You can write and maintain technical documentation. Examples of this include how-to articles, maintenance and installation procedures, best practices documentation, and architecture diagrams.

You have an ability to convey technical concepts to a non-technical audience and independently develop competence in new subject areas with little or no formal training or oversight, continuously expanding your knowledge about technology and methods. You will provide data and metrics to support performance tuning and sizing requirement decisions. You will perform Windows server administration.

You can participate in a regular on-call rotation and off-hours work as required for patching and upgrades.

What We Need

Required Qualifications

Bachelor’s degree or equivalent combination of education and experience. 5-7 years of experience working with enterprise applications as well as data and application integrations. 5 years of experience working directly with business offices and/or customers interpreting business requirements and data constructs.

Required knowledge, skills, and abilities:

  • Must have demonstrated experience working with complex, enterprise solutions.
  • Strong communication, interpersonal, and customer service skills.
  • Proficiency in quickly and effectively identifying, diagnosing, and fixing problems in a mission critical system.
  • Ability to debug issues based on documentation, logs, and symptoms described by the end users.
  • Advanced problem solving and analytical skills.
  • Initiative to build relationships, learn new business processes and identify opportunities for improvement.
  • Demonstrated experience self-guiding initiatives and adhering to deadlines, decision making and prioritization, as well as interpreting and implementing solutions based on business requirements.
  • Knowledge and support of current data security best practices.
  • Experience with Windows server administration.
  • Basic knowledge of scripting languages, mainly batch, PowerShell, and JavaScript files.
  • Proficiency in Windows web server administration (Apache, Tomcat, and IIS).
  • Experience installing and maintaining (patching/upgrading) third-party, server-based, enterprise software.
  • Experience establishing instrumentation, monitoring, and alerts to detect problems in servers, software, services, and batch processes.
  • Demonstrated experience using relational databases (Microsoft SQL Server preferred).
  • Ability to work effectively and collaboratively in a deadline driven, complex, team-based environment and balance conflicting priorities and projects.
  • Able to meet individual, team, and project deadlines.
  • Active Directory or other LDAP technologies.


  • No Visa Sponsorship is available for this position.


  • Employees are required to work on call outside of normal business hours, including holidays, evenings, and weekends.


  • Employees are expected to meet all the Cornell University Staff Skills for Success, which are essential for individual and organizational success.


Preferred Qualifications

Experience and knowledge are preferred in one or more in the following areas:

  • Experience with Perceptive Content or other Document Management technology.
  • Networking concepts, such as load balancers, NATs, firewalls, subnets.
  • System optimization and performance tuning.
  • Demonstrated ability to rapidly acquire knowledge of enterprise systems and their interactions.
  • System optimization and performance tuning.
  • Linux server administration experience.


What We Offer

Rewards and Benefits

  • This position is located in Ithaca, New York. The position will allow for the flexibility to work remotely at a location of employee’s choosing within the United States. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
  • Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
  • Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
  • Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
  • Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and the day after, and an end of the year winter break from December 25-January 1.
  • Cornell’s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program.


Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information.


University Job Title:

Systems Administrator IV

Job Family:

Information Technology



Pay Rate Type:


Pay Range:

$96,471.00 – $117,909.00

Remote Option Availability:

Fully Remote



Contact Name:

Maria Avila


Job Titles and Pay Ranges:


Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience
  • Education level to the extent education is relevant to the position
  • Unique applicable skills
  • Academic Discipline (faculty pay ranges reflects 9-month annual salary)


To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.


Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.


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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university’s mission of teaching, discovery, and engagement.


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