Driver Skills Test Examiner (Driver License Agent I)

Job Description

JOB
Driver Skills Test Examiner (Driver License Agent I)Open Recruitment(CLASS C LICENSE REQUIRED AND MUST BE 21 YEARS OF AGE AT THE TIME OF HIRE) This is an interview and hire position All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered. The Motor Vehicle Administration (MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Driver Skills Test Examiner is the entry level of work issuing drivers’ licenses and photo identification cards and administering driver’s license examinations for the Motor Vehicle Administration. Duties is of limited complexity but requires tact and discretion in judging the ability of an applicant to operate a motor vehicle in accordance with specific instructions.Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.Responsibilities included: Testing applicants on their knowledge of State laws governing the operation of a motor vehicle using standard written or automated testing procedures.Conducting standard driver’s license tests as scheduled at various license issuing offices within a region to determine the fitness of applicants for driver’s licenses.Administering vision screening and knowledge tests in accordance with standard procedures utilizing appropriate testing devices.Recording all pertinent information via standard forms and automated systems.Deciding whether an individual has qualified on the examination.Working majority of the time outdoors in all types of weather conditions Ideal candidates possess: Passion for delivering excellent customer serviceAbility to work in a fast-paced environmentProblem solving abilityExcellent communication skills Interview invites will be prioritized based upon the needs of the Administration. Eligible candidates available to work in the following counties will be invited first to interview. The eligible list resulting from this recruitment may be used to fill Driver License Agent I vacancies throughout the Motor Vehicle Administration.MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide*Connecting You to Life’s Opportunities*

EXAMPLE OF DUTIES
Minimum Qualifications: Education: Graduation from high school or possession of a high school equivalency certificate. Experience: One (1) year of customer service work experience.Customer service must be the primary function of your position in order to receive work experience credit.Customer Service – Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

SUPPLEMENTAL INFORMATION
To Apply: Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Description of duties that state, “see resume” will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719. Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/ ).The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. The incumbent in this position may be a member of a covered bargaining unit. The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State’s Substance Abuse Policy to include possible drug testing.The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge. Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 Reasonable accommodations will be provided upon request.Issued: 05/03/2024