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Job Description

Customer Service Assistant

Eastern Kentucky University

Title: Customer Service Assistant

Position Type: Student

Search Type: External – minimum 7 days

Department: 30R003 – StudentSuccess,Outreach&Opportunity

Division: 5R0000 – Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Non-Exempt

Hours Per Week: 20

Posted Salary Grade: 10.00

Contact Person: Heather

Job Summary/Basic Functions

Student will be responsible for helping to manage the Enrollment Management units by offering customer service support. This could materialize as sitting a front desk, giving campus tours, and completing office tasks as assigned.

Minimum Qualifications

  • Must be enrolled at EKU.

Job Duties:

  • 25% – Giving Campus tours – (Marginal)
  • 50% – Completing office tasks as assigned – (Essential)
  • 25% – Sitting at one of 3 front desks and attending to phone calls, walk-ins, emails – (Essential)

Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.

Open Until Filled: No

AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.

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