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Job Description

Full Job Description
Job Title: Brokerage Operations Analyst
Job Location: Moline, IL

We have an exciting opportunity for a Brokerage Operations Analyst to support and analyze operational performance of one of our key customers. This position will be based on site at the customer’s location.

Key Responsibilities :
Conduct pre-entry summary audits on the key customer’s customs entries
Act as liaison between DHL Customs Brokerage, Tier 1 team, and key customer.
Conduct thorough root cause analysis and develop corrective action plans for issues with customs entries, transportation of customer’s goods and/or process improvement areas
Deliver monthly metrics on business activities
Perform customary brokerage activities including pre-clearance,
Work to resolve problem shipments, lagging shipment monitoring and develop corrective action
Focus on process/strategy improvements and SOP creation
Skills / Requirements :
Previous experience in Customs Brokerage
Solid understanding of Customs requirements
Ability to interpret data and translate into actionable recommendations to improve processes/KPIs
Strong customer service skills
Excellent computer skills, especially in MS products including Excel, Powerpoint & Word
Process-improvement mindset
Strong communication skills

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at


It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
And that’s why external organizations have granted us different accolades for our people practices

Our Vision : The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF) :

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.


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