Associate Director for Business and Dining Operations

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Job Description

Posting Details

Position Information
Recruitment Number
Number of Vacancies
Working Title
Associate Director for Business and Dining Operations
Classification Title
Student Union Assoc Dir (Inst)
Proposed Salary to be Offered
Appointment Percentage (Budget)
Position Summary

The Associate Director for Business and Dining Operations is a full-time professional staff position which is part of the Office of University Centers within the Division of Student Affairs at the University of Wisconsin-La Crosse (UWL). In conjunction with the Director of University Centers, the Associate Director is responsible for the daily business and financial management of the University Centers department, assists with the oversight of the daily operations of the Student Union & Whitney Center, and serves as the primary administrator for the University Dining Program and the Dining Plan/ID Card program. The Associate Director will serve as a member of the University Centers central leadership team and will provide guidance on the long-term strategic plans for the areas of oversight.

Essential Job Functions and Responsibilities.

25% Responsible for the business and finance operations of University Centers.
  • Provide leadership, direction, and supervision of the general business functions of University Centers, including staff and office oversight of accounting/cash management, accounts payable and receivable, technology, and equipment.
  • Oversee the hiring, training, professional development, evaluation, and daily operations of professional and student staff members in the areas of oversight.
  • Provide oversight of the Union Information Center/Event Tickets and Eagle ID/Dining Plan Office.
  • Assist with the oversight of day-to-day operations of the Student Union and Whitney Dining Center.
  • Develop and uphold policies that guide the overall business management and operations of University Centers.
  • Serve as department liaison with campus partners including (but not limited to): Business Services, University Budget, Information Technology, Cashier’s Office, Financial Aid, Facilities Management, Planning and Construction, Residence Life, and Recreational Sports.


25% Responsible for the oversight of budget development and contractual management of University Centers.
  • In collaboration with the Director, assist in the development and administration of outside vendor contracts including dining services. This includes working with UW System Procurement from the beginning of the RFB/RFP process through the contract implementation and execution.
  • Oversee the development of the University Centers annual budget and 10-year project budget plan, including University Centers Segregated Student Fees, University Dining, and revenue-generating budgets.
  • Determine the annual pricing for student dining plans in collaboration with UW System and University Administration.
  • Advise the University Administration on any additional proposed expenses and the impact they will have on current and future annual budgets.
  • Work closely with the University Budget Office to meet deadlines and comply with university policies.
25% Responsible for the day-to-day administration of the University Dining Program.
  • Serves as a primary liaison with the contracted dining services provider.
  • Supervise and coordinate the marketing, sale, sign-up and opening of meal plans, Dining Dollars and Campus Cash to students and the university community.
  • Supervision of the financial aspects of the program including student billing, submission and payment of weekly board bill, Dining Dollars verifications, and alcohol reconciliation.
  • Ensure that quality standards are being met, in accordance with the contract, in all residential, retail, and catering operations.
  • Development of policy regarding the campus dining program.
  • Field and respond to all customer inquiries related to the University Dining Program.
  • Conduct assessment of customer service through surveys, focus groups, and tabletop discussions. Develop plans to address customer feedback and implement necessary changes to the program.
  • Supervise and maintain University facilities and equipment used by the food contractor.
  • Prepare specifications and requisitions for equipment.
  • Supervise the conference and summer camp meal plan/Early Arrival/Dining Dollars program.
  • Maintain a liaison relationship with the WIAA State Track meet.
10% Coordinate the University ID/card access program.
  • Develop procedures for making student, faculty, staff, and specialty ID cards.
  • Develop policies and procedures for replacing lost ID cards.
  • Maintain inventory of ID equipment and supplies.
  • Coordinate with campus entities card access privileges.
10% Serve as a member of the University Centers leadership team.
  • In collaboration with other University Centers leadership team members, create and maintain an inclusive environment free of bias while leading and communicating in ways that champion equity, diversity and inclusivity and meet the needs of an active and diverse student body and campus community.
  • Establish a positive collaborative working relationship with university departments, students, auxiliary partners, and community agencies.
  • Assist with the coordination of training and development for student, graduate assistant, and full-time staff members.
  • Assist in the establishment of the unit’s direction and policies with specific emphasis on the areas of engagement, leadership development, and student activities.
  • Contribute to the development of the annual report, development of strategic goals, and the assessment of established goals.
  • Ensure the unit’s philosophy and direction permeates the programs and services of the unit.
5% Other duties as assigned by the Director of University Centers.
  • Serves as advisor to the Segregated University Fee Allocation Committee (SUFAC).
  • Attend University functions of general importance to the student body or the University.
  • Serve on Student Affairs and University committees as needed.
  • Participate in regional and national Student Union and/or Auxiliary Services Professional Associations.
Position Type
Pay Basis
Contingent Upon Funding
Is this position eligible for employment sponsorship, (H1B or PERM)?
Required Qualifications
  • Master’s degree in higher education administration, business administration, or related field from a regionally accredited institution plus three (3) years of relevant professional experience – OR – a Bachelor’s degree in business administration, management, finance, or related field plus five (5) years of relevant professional experience is required.
  • Experience working with business/financial processes (including accounts payable and accounts receivable), contracts, and/or daily operations of a large/complex organization/department.
  • Experience supervising full-time professional, graduate assistant, and/or student staff members.
  • Experience working with budget analysis, development, implementation, and reporting.
  • Ability to prioritize and multitask while exhibiting good judgement and poise in a fast-paced environment.
  • Possess exceptional interpersonal and communication skills, strong organizational skills, the ability to manage multiple priorities, and the willingness to work and communicate in a highly collaborative environment.
  • Possess a commitment to diversity, equity, and inclusivity.
Preferred Qualifications
  • Experience preparing, reviewing, negotiating, and executing contracts.
  • Experience overseeing the business aspects of a comprehensive dining program (residential, retail, and catering).
  • Experience working with point of sale and/or campus card management system (such as CBORD).
  • Experience developing and executing a comprehensive business plan.
  • Experience working in a higher education setting, preferably at a public institution.
  • Understanding of the importance of collaboration within the unit and the university.
  • Ability to problem solve and readily adapt to change.
  • Ability to use and adapt to current technology and new technology and software.
  • Ability to interact effectively with faculty, staff, students, and external groups.
Physical Demands
    • Ability to lift 50 pounds.


Reasonable Accommodations
UWL provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 608.785.8013. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.All position descriptions are required to provide physical demands and working condition/environment and may not be published in the job announcement. For information on the physical demands and/or working conditions/environment for this position, please contact Human Resources at or 608.785.8013.

Working conditions and environment
  • On occasion, this person must be able to work extended hours.
  • Travel for professional development is possible.
Miscellaneous Information
You may potentially be eligible for benefits that could add an additional 40%+ to the overall financial package from the university.
Highlights include:
  • excellent flexible health insurance with low co-pays and good coverage.
  • paid holidays and sick days.
  • sick leave may be converted at retirement to pay for health insurance post-work at UWL.
  • after 5 years of employment, you become vested in our retirement system which ensures income post-career.
  • benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.


Learn more at:

Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

Information about UWL and the Surrounding Region

The University of Wisconsin-La Crosse (UW–La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.
For more than a decade UW-La Crosse has been named one of Kiplinger’s 100 Best Values in Public Universities and has appeared prominently on the U.S. News & World Report list of “America’s Best Colleges” for more than 15 years, and is ranked #4 on its list of the Best Regional Public Universities in the Midwest.
With a student population of roughly 10,500, the university offers 91 undergraduate programs, 21 graduate programs, and 2 doctoral programs through the following three colleges, the College of Arts, Social Sciences, and Humanities, the College of Business Administration, and the College of Science and Health, as well as the School of Education. There are over 600 full-time faculty and instructional academic staff, 75 percent of whom hold terminal degrees. UW-La Crosse boasts a retention rate (freshmen returning as sophomores) of 84 percent, graduation rate (degree within six years) of 70 percent, and is among only 12 institutions cited nationally by the American Association of State Colleges and Universities for its success in linking campus culture and university leadership to outstanding graduation rates.
UW-La Crosse’s strategic plan Sustaining Excellence continues to move our community forward through its four pillars: increasing community engagement, achieving excellence through equity and diversity, investing in our people, and advancing transformational education. More information about the ongoing work of Sustaining Excellence is available at
The UW-La Crosse campus is in southwestern Wisconsin, nestled in a residential area of the City of La Crosse and positioned as part of a larger metro area with a population close to 140,000. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored nineteenth century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation. More information about the La Crosse metro area can be found here: Choose La Crosse.
Learn more about UW-La Crosse here:
AA/EO Statement
The University of Wisconsin-La Crosse is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWL, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
DEI Statement
UW-La Crosse’s diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as “… our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive.” The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse ranks 6th nationally among the Top LGBTQ-Friendly Colleges for 2018-19 by (ACO).
Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see or contact the University Police Department at 608.785.9000.
Redbook Position
Student Affairs Division
Description of College / Department / Program / Division / Unit

The Division of Student Affairs’ role is to enhance and support students learning experience here at UWL. We work closely with faculty, staff, community members, alumni and most importantly, students to provide quality programs and services which promote learning, leadership, involvement, service and the celebration of diversity. The Division includes a number of departments: Admissions and Recruitment, Campus Child Center, Counseling and Testing, Student Health Center, Intercollegiate Athletics, Recreational Sports, Residence Life, Student Life, University Centers, and the Vice Chancellor & Dean of Students office. The staff of the Division is truly student-centered and concerned about the holistic development of the student.

University Centers serves the community by providing a welcoming environment that facilitates learning opportunities, embraces diversity, and enriches the campus experience. University Centers provides operational oversight to the Student Union, the Whitney Dining Center, the Center for Organizations, Vision, and Engagement (the COVE) and the Leadership and Involvement Center (LIC). University Centers also provides a wide variety of services, spaces, and amenities including the Information Center, Eagle ID Program, Dining Plans, Campus Food Pantry, and more.

Posting Detail Information

Posting Detail Information


Posting Date
Continuous Recruitment
Continuous Recruitment First Review Date
Close Date
Special Instructions
Application deadlines
This is a continuous recruitment. Applicants will be reviewed as they are received and continue until the position is filled.
Confidentiality of Applicant Materials
UWL is a state agency and subject to Wisconsin’s Open Records Law. UWL will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Position Contact Name
Kyle Burke
Position Contact Email

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