Associate Director for Business and Dining Operations

• Provide leadership, direction, and supervision of the general business functions of University Centers, including staff and office oversight of accounting/cash management, accounts payable and receivable, technology, and equipment.
• Oversee the hiring, training, professional development, evaluation, and daily operations of professional and student staff members in the areas of oversight.
• Provide oversight of the Union Information Center/Event Tickets and Eagle ID/Dining Plan Office.
• Assist with the oversight of day-to-day operations of the Student Union and Whitney Dining Center.
• Develop and uphold policies that guide the overall business management and operations of University Centers.
• Serve as department liaison with campus partners including (but not limited to): Business Services, University Budget, Information Technology, Cashier’s Office, Financial Aid, Facilities Management, Planning and Construction, Residence Life, and Recreational Sports.

• In collaboration with the Director, assist in the development and administration of outside vendor contracts including dining services. This includes working with UW System Procurement from the beginning of the RFB/RFP process through the contract implementation and execution.
• Oversee the development of the University Centers annual budget and 10-year project budget plan, including University Centers Segregated Student Fees, University Dining, and revenue-generating budgets.
• Determine the annual pricing for student dining plans in collaboration with UW System and University Administration.
• Advise the University Administration on any additional proposed expenses and the impact they will have on current and future annual budgets.
• Work closely with the University Budget Office to meet deadlines and comply with university policies.

• Serves as a primary liaison with the contracted dining services provider.
• Supervise and coordinate the marketing, sale, sign-up and opening of meal plans, Dining Dollars and Campus Cash to students and the university community.
• Supervision of the financial aspects of the program including student billing, submission and payment of weekly board bill, Dining Dollars verifications, and alcohol reconciliation.
• Ensure that quality standards are being met, in accordance with the contract, in all residential, retail, and catering operations.
• Development of policy regarding the campus dining program.
• Field and respond to all customer inquiries related to the University Dining Program.
• Conduct assessment of customer service through surveys, focus groups, and tabletop discussions. Develop plans to address customer feedback and implement necessary changes to the program.
• Supervise and maintain University facilities and equipment used by the food contractor.
• Prepare specifications and requisitions for equipment.
• Supervise the conference and summer camp meal plan/Early Arrival/Dining Dollars program.
• Maintain a liaison relationship with the WIAA State Track meet.

• Develop procedures for making student, faculty, staff, and specialty ID cards.
• Develop policies and procedures for replacing lost ID cards.
• Maintain inventory of ID equipment and supplies.
• Coordinate with campus entities card access privileges.

• In collaboration with other University Centers leadership team members, create and maintain an inclusive environment free of bias while leading and communicating in ways that champion equity, diversity and inclusivity and meet the needs of an active and diverse student body and campus community.
• Establish a positive collaborative working relationship with university departments, students, auxiliary partners, and community agencies.
• Assist with the coordination of training and development for student, graduate assistant, and full-time staff members.
• Assist in the establishment of the unit’s direction and policies with specific emphasis on the areas of engagement, leadership development, and student activities.
• Contribute to the development of the annual report, development of strategic goals, and the assessment of established goals.
• Ensure the unit’s philosophy and direction permeates the programs and services of the unit.

• Serves as advisor to the Segregated University Fee Allocation Committee (SUFAC).
• Attend University functions of general importance to the student body or the University.
• Serve on Student Affairs and University committees as needed.
• Participate in regional and national Student Union and/or Auxiliary Services Professional Associations.

• • Ability to lift 50 pounds.

• excellent flexible health insurance with low co-pays and good coverage.
• paid holidays and sick days.
• sick leave may be converted at retirement to pay for health insurance post-work at UWL.
• after 5 years of employment, you become vested in our retirement system which ensures income post-career.
• benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.

The Division of Student Affairs’ role is to enhance and support students learning experience here at UWL. We work closely with faculty, staff, community members, alumni and most importantly, students to provide quality programs and services which promote learning, leadership, involvement, service and the celebration of diversity. The Division includes a number of departments: Admissions and Recruitment, Campus Child Center, Counseling and Testing, Student Health Center, Intercollegiate Athletics, Recreational Sports, Residence Life, Student Life, University Centers, and the Vice Chancellor & Dean of Students office. The staff of the Division is truly student-centered and concerned about the holistic development of the student.

University Centers serves the community by providing a welcoming environment that facilitates learning opportunities, embraces diversity, and enriches the campus experience. University Centers provides operational oversight to the Student Union, the Whitney Dining Center, the Center for Organizations, Vision, and Engagement (the COVE) and the Leadership and Involvement Center (LIC). University Centers also provides a wide variety of services, spaces, and amenities including the Information Center, Eagle ID Program, Dining Plans, Campus Food Pantry, and more.