Scarlett Carina Carr

Achievements and responsibilities:

·        Proactively contact clients to obtain information or verify accuracy on order information and client details.

·        Create various accounting and sales documents, such as invoices, sales orders, and quotations.

·        Closely communicate with shipping and logistic departments to ensure timely and accurate deliveries.

·        Process customer orders through various digital platforms.

·        Maintain excellent customer satisfaction by staying helpful, polite, and friendly throughout phone calls and other interactions.

·        Keep up-to-date product knowledge such as availability, price in line with customer specifications.

·        Thoroughly check orders to ensure accuracy before sending to warehouses for dispatch.

·        Examine sales figures and present findings to management team to aid with decision-making.

·        Establish and enforce organisation standards to maintain quality service.

·        Liaise with customers on any pricing deviations on orders and provide correct price.

·        Manage contracts for large supermarket customers and maintain customer/supplier relationships with market customers.

·        Improve office processes to utilise time and create more efficient communication platforms between departments.

·        Assist technical team maintaining customer portals to ensure compliance is in place ahead of supply.

·        Packaging management for the packhouse, ensuring enough stock available to continue supply to market and supermarket contracts. Proactive purchasing to maximise profitability on contracts and market orders.