Specialized in Business Analytics & Systems, and Marketing
Work & Experience
Lead designing solutions that meet and exceed Client expectations by analyzing business and gathering detailed requirements from stakeholders, and mapping efficient processes and Functionalities Ensured that every client derives the most value possible from the implementation experience and product · Assisting planning, scoping and deliverables with various internal stakeholders and keeping the communication line clean and precise with the end customer · Maintaining internal project Documentation like SOW, RAID, Project Tracking and reporting tool Rocket Lane and Project Revenue tracking · Maintained company standards with quality in the implementation process and escalate risks/ issues to team leaders · Known for adaptability as a generalist, with a willingness to tackle ad-hoc projects and work in rotational shifts if necessary. · Demonstrated expertise in project management, including initiating, planning, and executing projects, tracking dependencies, and effectively mitigating risks. · Recommending best practises with integrations and various other products(CRM, Accounting, Billing, E-Commerce and Payment Gateways) · Proven ability to manage multiple stakeholders, cultivate relationships with key partners, and collaborate effectively with third-party vendors.
Was part of implementing Social Media and Communications module: where I had the opportunity to learn understanding of social media and effective communication strategies · Implemented Workflows and strategy for critical social media events for Enterprise customer · Keeping track record of consistently meeting project deadlines and thriving in high-pressure environments. Skilled in setting realistic timelines and ensuring task completion as per project plans.
Headed implementation of various SaaS HRIS modules for US and Canadian customers (with Agile and waterfall-based implementations) Coordinated with clients to understand their current business case and how PA HRIS system would streamline their daily activities · Identifying opportunities to improve customers end process current work and deliver value to their organization with reduced additional efforts · Led configuration analysis of HRIS modules and ensured system is configured as per best practices and persona training · Ensure 100% customer satisfaction and strived for perfect CSAT score through go-live and post-go-live support · Proficient in analyzing and resolving lower-complexity issues, contributing to efficient project execution.
· Played a key role in integration of Attra’s card processing system with core banking systems of clients Communicated with clients across Middle East, APAC and European regions for successful system integration · Creating and maintaining reports in Excel and in Project management tools for higher management view · Drive and manage the project plan, adhere to timing and action and presented the same to both internal as well as external stakeholder