PLS Customer Service Rep II

Job Description:

Customer Service Representative (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a [Customer Service Representative], you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Scheduling the delivery of rental units for a patient’s home therapy within 24 hours of order release
Coordinating the return of 3M’s rental unit from patients within 30 days of discharge to enable the device to be used to care for our next patient in need
Interacting with patients, home health agencies, and doctors’ offices to obtain information needed to secure the delivery or return of rental unit via incoming calls, outgoing calls, texts, and written correspondence/email
Reviewing order notes, documents on file, previous orders, and internet searches to determine the course of action of each order on the assigned worklist
Participating in all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

High School Diploma/GED from AND (2) years of (customer service experience)

In addition to the above requirements, the following are also required:

1 year of [Microsoft Office applications including Word, Excel & Outlook]

Additional qualifications that could help you succeed even further in this role include:

Capable of multitasking and toggling through 4-5 different systems (dual screens)
Strong typing skills
Experience with a dialer in a phone-based customer service environment
Communicate effectively both verbally and in written format
Ability to convey a positive customer service and team-oriented attitude
Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes
Ability to maintain confidentiality and exercise discretion in all business dealings

Work location:

Hybrid (Job Duties allow for some remote work but require travel to a local Solventum office location at least 4 days per week each month)
Reliable transportation to and from the work location is required.

Travel: May include up to [25-50% domestic]

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $42,715 – $52,208, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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