Full Job Description
Taverna Banfi Host/Shift Supervisor
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Cornell University’s Statler Hotel is searching for our next Taverna Banfi Host/Shift Supervisor. Our Supervisor assists in leading a team of professional staff and bright, young, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests in Taverna Banfi. With a passion for food and fine wine and old world charm inspired by the Castello Banfi Wine Estate in Montalcino, Italy, Taverna Banfi is the signature restaurant of The Statler Hotel.
Your Role as a Host/Shift Supervisor:
As a member of The Statler Hotel’s Food and Beverage Team, you will oversee all aspects of service for the AM shift operation in Taverna Banfi and In Room Dining. This role will develop and maintain strong relationships with clients, which may represent a wide variety of groups on campus. The ideal candidate will provide a warm welcome, engage during the seating process, manage servers and ensure servers are aware of their seating’s in a timely manner, and be sure to engage guests and their needs in the dining process.
Additional Job Duties include:
Take and confirm reservations, pre-assign tables, ensure the floor configuration matches the reservation.
Assign server sections and rotate seating to ensure service quality.
Answer the phone using established phone etiquette.
Know how to place guests on hold, transfer guests correctly, and check messages; regular phone duties.
Be able to take to-go orders and room service orders over the phone and input the order into the point-of-sale system as necessary.
Ensure menus for correct service period are stocked and clean.
Greet and seat guests as they enter the restaurant and be able to direct guests to all functions in the hotel.
Work closely with leadership team on MOS audits and training for students and servers.
Work closely with the leadership team to develop service and skills programs that are proactive.
Work with new hires and departmental trainers to assist in the “onboarding” of new colleagues.
Develop service/skills-based training to support the Back of House team.
We are seeking candidates who have the right combination of college education, food & beverage management experience and mastery of the field of restaurant management to be an effective, inspirational leader.
Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel.
At least 2-4 years of wait experience in hotel/restaurant operations. Supervisory experience preferred.
Takes pride in presenting a professional, well-groomed appearance and is motivated to be a valuable contributor to our team of professional and student staff.
Excellent communication and organizational skills.
Basic reading, writing, and computer skills.
Must be able to work on feet for extended periods, lift and carry plates of food across dining room.
Must be able to work a flexible work schedule including evening, weekends and holidays.
Rewards & Benefits:
As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell provides a wide array of great benefits which include:
Health Care – Several excellent plan options for medical, dental, prescription drug, and vision care coverage.
Generous Paid Time Off & Leave Provisions– This includes 3-4 weeks of vacation time, 13 holidays (including end of year winter break through New Year’s Day), health and personal time, and parental leave.
Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
Education – Options include the Employee Degree Program where you can earn a degree such as an MBA or a Master’s in Management in Hospitality, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
Wellbeing – Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.
The Statler Hotel & The Nolan School of Hotel Administration:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area’s only AAA Four Diamond Award-winning property and the Ivy League’s only “teaching hotel.” With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.
The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.
Join Us & Apply Today!
This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter with your application to highlight your interest and experience for the position. No visa sponsorship is available for this position.
Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information.
University Job Title:
Restaurant Svc Coord II
Pay Rate Type:
$22.21 – $25.81
Remote Option Availability:
Job Titles and Pay Ranges:
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.
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Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university’s mission of teaching, discovery, and engagement.
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