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Job Description

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL has an immediate opening for a Systems Support Engineer. This role supports the applications, systems and users associated with DHL’s Automated Sort Facilities. You will be responsible for providing technical expertise with respect to leading-edge IT auto sort technologies and driving problem resolution with technically complex software& integration solution in a time critical environment The role also requires support of desktop, printers, phones, network hardware, scales in a warehouse environment.

Key Accountabilities:

  • Application support for DHL global auto sort systems, including SATS, Tier2, SCADA
  • Escalation and problem recovery management with application vendors / ITS / RACC support
  • Support monthly security patching and software updates
  • Drive Problem resolution with vendors / ITS for open issues
  • Technical Quality assurance and testing for solution within the scope of the domain.
  • Develop documentation and processes associated with applications.
  • Support site deployment activities when needed.
  • Perform application testing / certification for changes impacting Auto sort system.
  • Support the IT system deployment process as and when required
  • Desktop Support of equipment and users within our hub / gateway and aviation operations
  • Network Infrastructure Support.


Skills & Qualifications:

  • Total of 1 to 3 years work experience in IT.
  • Desktop support experience
  • Strong Troubleshooting and problem solving skills
  • Ability to work independently in a time sensitive, fast paced, demanding environment
  • At least 1 year working experience in technologies relevant to the role
  • Others: passion for technology; good communicator, team player, positive and can-do attitude
  • Degree/Diploma in Computer Science or IT Technologies field

Work Authorization:

DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:


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