Revenue Operations Analyst – Data and Insights

Job Description

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.
Experity offers the following:

Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
Ownership – All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
Employee Assistance Program – This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
Paid Time Off (PTO) – Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
Total Compensation – Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:
This is not a fully remote role. Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.
Sponsorship:
Please note that at this time Experity is not able to consider candidates who require sponsorship to work in the U.S. now or in the future (i.e. H1B and other visas)
Relocation:
Please note that Experity cannot provide reimbursement for relocation. You must reside in the city this position is posted in at the time you apply or you will not be considered. For example, if you live in New York but the position is posted for a different city, you will not be considered for the role, even if you plan to move to the posted city in the near future.
Job Summary:
We are seeking a highly skilled and data-driven Revenue Operations (Data and Insights) Analyst to join our team. The ideal candidate will be adept at aggregating and analyzing data from diverse sources, extracting valuable insights to inform strategic decisions, and proficient in building dynamic dashboards in Salesforce and other BI tools. Your expertise in SQL and data analytics will support our go-to-market strategy, optimize our sales funnel, and contribute to our overall success.
Responsibilities:

Aggregate data from multiple sources, including sales, marketing, customer service, and external databases to provide a comprehensive view of the market and our performance.
Conduct in-depth analysis of our go-to-market strategy’s effectiveness, identifying trends, opportunities, and areas for improvement.
Develop and maintain dynamic dashboards in Salesforce and other BI tools to provide real-time insights to the marketing and sales teams.
Use SQL to query databases efficiently, ensuring data accuracy and accessibility.
Collaborate with cross-functional teams to understand data needs and deliver actionable insights that drive strategic decision-making.
Present complex analysis in an understandable manner to stakeholders at all levels of the organization, facilitating data-driven decision-making.
Stay abreast of industry trends and advancements in data analytics and BI tools, recommending improvements to our processes and tools.
Ensure data integrity and compliance with data protection regulations.

Education and Experience:

Bachelor’s or Master’s degree in Data Science, Computer Science, Information Technology, or a related field.
Proven experience as a Data Analyst or similar role, with a strong focus on go-to-market strategies.
Expertise in SQL and experience with database management.
Proficiency in Salesforce and other BI tools (e.g., Tableau, Power BI).
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Excellent communication and presentation skills, capable of conveying complex data insights in a clear and persuasive manner.
Adept at working in fast-paced environments and managing multiple projects simultaneously.
Familiarity with sales and marketing metrics, and how they impact business decisions.

Budgeted salary range:
$66,900 to $91,000
Team Member Competencies:

Understands role on the team and works to achieve goals to the best of your ability.
Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
Provides assistance, information, or other support to others to build or maintain relationships.
Maintaining a positive attitude. Tackle challenges as they come, and don’t let setbacks get you down.
Gives honest and constructive feedback to other team members.
When recognizing a problem, take action to solve it.
Demonstrates and supports the organization’s core values.

Every team member exhibits our core values:

Team First
Lift Others Up
Share Openly
Set and Crush Goals
Delight the Client

Our urgent care solutions include:

Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there’s a wait, and book the appointment.
Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client’s businesses

Skills Required

Salesforce
MS Excel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)