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Job Description

Project Specialist – Hotel PMS Implementations

Location: US/REMOTE

No visa sponsorship is available for this position.

As a Project Specialist – Hotel PMS Implementations, you will ideally have a 2-5 years of project coordination experience coupled with Hospitality Industry or IT implementation experience. For you to be successful in this role requires excellent time management skills, attention to detail , being highly organized along with the ability to manage multiple initiatives at a given time. While this role does not have direct reports, you will be coordinating client site product installations and handling the day to day onsite activities during the product installation process. If you’re interested in pursuing a career in project management, consider this to be your stepping stone into that space!

Job Description

1. Management of Projects

  • Main point of contact through entire Installation process through go live
  • Review each sales order within their area of responsibility
  • Direct and ongoing Communication with Hotel client contact and staff throughout project
  • Coordinates project kick-off calls
  • Sets accurate expectations of Installation process from pre- Implementation process to post Installation
  • Builds project frame, schedules and blocks resources for onsite installation
  • Assists hotels with pre-requisites and ensures client fully understands the Implementation process
  • Prepares project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables
  • Ensure that licenses, hardware, software and all project specifications are accounted for
  • Supervises onsite Oracle Hospitality resources to ensure projects are on track as scheduled
  • Serves as first point of escalation for the onsite resources
  • Raises issues to their Implementation Manager
  • Runs assigned projects from start to finish
  • This includes the following OPERA related projects:
  • OPERA New full installations
  • OPERA Brand to Brand conversions
  • Post follow-up visits
  • OPERA added module projects- Sales & Catering, OVOS, etc.
  • Change of Ownerships
  • OPERA Upgrades
  • OPERA Hardware Migrations

2. Leads the assigned site level installation team (installers, senior installers and consultants)

  • Supervises site level installation process and ensures tasks remain on schedule
  • Makes recommendations to Implementation Manager on staff utilization
  • Review of daily communication from site level installers about project
  • Control and approve all travel requirements for installation team
  • Approve expenses on a weekly basis

3. Develop the relationship with the client, management company or/or corporate entity

4. Review and respond quickly to customer feedback and inquiries – raise issues

5. Work with the sales/account management team

  • Attend project kick-off calls
  • Attend pre-sales calls
  • Commit and block appropriate resources for pending contracts and supplemental work
  • Research billing questions
  • Provide installation history

6. Administrative

  • Provide backup for other Project Specialists as needed.
  • Review install work schedule for each individual project:
  • Raise scheduling conflicts to Implementation Manager
  • Appropriate scheduling based on skill set for owned project
  • Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work
  • Supervise the Deferral report to improve revenue recognition
  • Verify project specialist billing for ASL billing report and PDT billing report on a project basis
  • Audit installs for customer happiness, communication, project information, sign-offs, billing, etc.
  • Run data points in the PM scheduling system for accurate reporting


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