On-site Customer Program Manager

Apply for this job

Email *

Job Description

Job Title: On-site Customer Program Manager

Job Location: Stamford, CT (customer’s on-site office)


Overall job purpose:


  • High level on-site management role to oversee the customer relationship for a large brokerage account

Main tasks & key responsibilities:


  • Work on-site at the client’s facility in Connecticut
  • Work closely with the Top Customer Manager to ensure alignment on all customer requirements and expectations
  • Facilitate flow of information between customer and DHL Global Forwarding and distribute customs or trade related information to customer, including preparation of monthly performance reports
  • Ensure billings are processed, spot audited and verified for accuracy including monitoring AR
  • Assist DHL Global Forwarding brokerage team in obtaining information or working with other service providers (i.e. steam ship lines, trucking companies, etc.) on a national level or when transactional issues cannot be resolved at local level
  • Coordinate with post entry department to ensure that CF28s, CF29s, PEA, Protests, Penalties and other Customs communications are processed in a timely and compliant manner.
  • Schedule and attend conference calls with the customer as well as internal stakeholders to ensure that performance issues are addressed and followed up on timely.
  • Provide daily, weekly and monthly reporting as required by the customer
  • Monitor all customer touchpoints to ensure desired performance is achieved and the customer is receiving timely feedback regarding any issues or areas of concern and escalate to management as needed
  • Drive continuous improvement by capturing the voice of the customer and sharing it with Senior Management
  • Support customer and DHL Global Forwarding brokerage team with obtaining information necessary for timely and compliance customs clearances (i.e. HTS classifications, PGA data, etc.) utilizing customer shared mailboxes and/or Global Trade Management system


Skills and Qualifications:


  • Maintain positive and professional customer relationships
  • Utilize Microsoft Offices systems as an intermediate/advanced user, particularly with Excel
  • Bachelor’s degree or 5 yrs. of experience in related area of responsibility
  • Have or obtain Customs Brokerage License within 2 yrs. in position (optional but preferred)
  • Have or obtain NCBFFA Certified Customs Specialist certification within 2 yrs. in position (optional but preferred)

  • Subject matter expert of complex commodities such as wines and spirits (specifically beer & spirits)
  • Advanced knowledge and understanding of DGF Best Practices, Import Manual, Harmonized Tariff System and 19CFR
  • Knowledge of FDA and TTB PGA requirements preferred


Why join DHL Global Forwarding?


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


  • It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
  • We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
  • And that’s why external organizations have granted us different accolades for our people practices

Our Vision
 The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF)

DHL Global Forwarding (DGF)
 is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.


Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

If you require alternative methods of application or screening, you must approach the employer directly to request this as H1BVisaJobs is not responsible for the employer’s application process.