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Job Description

JOB
MVA Customer Agent I$35,475.00 – $51,801.00$36,185.00 – $54,973.00 (effective 7/1/23)*Previous applicants need not reapplyThis is an interview and hire position All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Customer Agent I is the entry level of customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties.Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.Responsibilities included: Titling and registering vehiclesLicensing and monitoring driversIssuing identification cardsLicensing and regulating vehicle related businessesEnforcing insurance and vehicle emissions inspection lawsInvestigating for non-compliance with motor vehicle laws and regulations and other customer support functions. Ideal candidates possess: Passion for delivering excellent customer serviceAbility to work in a fast-paced environmentProblem solving abilityExcellent communication skills Interviews invites will be prioritized based upon the needs of the Administration. Eligible candidates available to work in the following counties will be invited first to interview, Washington, Frederick, Carroll, Montgomery, Prince George’s, Harford, Cecil, Charles, St. Mary’s, Talbot, Wicomico, and Allegany County. The eligible list resulting from this recruitment may be used to fill MVA Customer Agent I vacancies throughout the Maryland Department of Transportation Motor Vehicle Administration.MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide*Connecting You to Life’s Opportunities*

EXAMPLE OF DUTIES
Minimum QualificationsEducation: Graduation from a standard high school or possession of a high school equivalency certificate. Experience: One (1) year of customer service work experience.Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.Customer service must be the primary function of your position in order to receive work experience credit.Customer Service РInteracting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

SUPPLEMENTAL INFORMATION
To Apply: Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd. The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, “see resume” will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719. Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/). The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State’s Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request. The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.

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