IT Project Coordinator

Job Description

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.
We are seeking Project Coordinator
ROLE SUMMARY:
The Project Coordinator is an entry level position. The Project Coordinator assists the assigned Project Manager to drive internal and external teams to deliver SaaS based products and cloud services to the market. This position will complete various tasks that aid the PM in creating and executing against the project plan, proactively mitigating risks and managing the deployment life cycle from inception to production launch.
PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

Work independently on assigned projects while fostering a strong working relationship with the Telecommunications/Service Delivery/Support Teams
Ensure Cloud5 best practices are properly defined and met in order to maintain technological and project management synergies across the company
Develop, maintain, and distribute standard project management deliverables for the successful launch of new products and services, including: implementation plan, project schedule, project budget and variances
Keep Cloud5 PM team informed of relevant project issues or concerns
Demonstrate an understanding and willingness to learn project management phases, techniques and tools including initiation, preparation, execution and control
Help to identify system or process deficiencies, and report them to the PM team and/or manager
Aid in maintaining all appropriate documentations for project planning and execution
Assume responsibility and drive ownership for issue resolution as assigned
Assist in the staging of equipment in preparation for customer installations or replacements
Utilize Smart Sheets to run projects.
Assist in special projects or needs (sometimes in-office) as they may arise
Travel as required

REQUIRED EDUCATION AND EXPERIENCE:

Bachelors and 1 year of experience in Project Coordination OR 5 years of experience in Project Coordination in lieu of education.
Some knowledge of project management ideology and best practices
Demonstrated ability to think creatively and strategically when implementing products, solving problems
Technically savvy with the ability to communicate effectively with both technical and non-technical individuals
Excellent interpersonal skills and ability to interact with clients and colleagues across all levels of an organization

PREFERRED EXPERIENCE:

Project Management Professional (PMP) certification or previous PM experience
Working knowledge of wireless, PBX, CCTV and/or IPTV technologies
Proven track record of successfully launching B2B2C technology products and services with geographically distributed teams in multi-vendor environment

It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.
Job Type: Full-time
Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Question(s):

Will you now or in the future require Visa sponsorship to work in the United States? I.e Are you on a H1b, F1, L1, or O1 visa

Experience:

Project coordination: 1 year (Required)

Work Location: Remote