Senior Process Associate

Preferred

Analytical skills
Oral and written communication skills
Call Center experience
Ability to work autonomously in a remote environment
Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
Ability and willingness to learn multiple financial concepts and systems
Flexibility in a fast-paced, team-oriented environment
Organizational and follow through skills

· Sensitivity to service and quality
Your responsibilities include but may not be limited to
· Take initiative and ownership in every call and situation
· Provide answers and solutions in a manner all parties can understand
· Research information and handles return calls/other follow-up as needed
· Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
· Navigate multiple computer systems/applications and utilizes search tools to find information
· Adhere to call guidelines
· Meet or exceeds department quality standards
· Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About UsInfosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/
Job Type: Full-time
Pay: $17.00 – $19.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to Relocate:

Des Moines, IA 50309: Relocate before starting work (Required)

Work Location: In person