Global Customer Manager | Chemical Sector, Americas MNC

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Job Description

Job Title: Global Customer Manager | Chemical Sector, Americas MNC

Job Location: Open to Northeast & Midwest part of the US


What makes DHL great? Our people! We have an exciting opportunity for a Global Customer Manager to manage, control and develop the overall identified Corporate Customers engagement strategies/activities in the area accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and team development. This position will be based anywhere in Northeast and Mid-West of the US.




  • Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction
  • Respond to customer enquiries/complaints
  • Manages a defined portfolio of customers and secures them for a lasting relationship within the region
  • Responsible for establishing customer business profiles and customer requirements
  • Work with internal departments such as Product, Finance, First Choice to satisfy customers’ needs and make sure service is provided effectively
  • Conduct corporate customer meeting/sales visits (potential & existing) and present company capabilities.
  • Identify and develop corporate customer sales leads
  • Lead market profiling and corporate customer/competitor research and analysis activities to understand and identify market opportunities and challenges
  • Develop effective pricing strategies to sustain profitable growth
  • Develop and deliver winning rate and solution strategy on RFQ’s/tenders/bids
  • Support the development of a high-performance service culture within the countries in the AM Region
  • Plan, organize and lead and efficient and effective virtual team of Business Development / Key Account Managers in Country
  • Help achieve IKOs/KPIs of virtual team members across the region


Skills & Qualifications:


  • 4+ years of solid experience in the logistics or forwarding industry with specific focus on Chemical Sector
  • 2+ years is dealing with major accounts on a regional/global level
  • Relevant experience in international Life sciences supply chain especially within Americas will be an advantage
  • Management & Decision Making and Planning & Organization Skills
  • Life sciences Industry Knowledge and Expertise
  • Forwarding Services Knowledge and Expertise
  • Customer Relationship Management
  • Cross cultural management experience
  • Management & Decision Making
  • Planning and Organization
  • Excellent communications skills
  • Interpersonal skills
  • Influencing skills
  • Negotiation skills
  • Solution design and process mapping skills

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

  • It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
  • We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
  • And that’s why external organizations have granted us different accolades for our people practices

Our Vision: 
The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.


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