Event Technical Support Technician (Hybrid); Ithaca, NY

Event Technical Support Technician (Hybrid); Ithaca, NY

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Event Technical Support Technician (Hybrid)

About the Video Engineering and Event Services Department

Event Technical Support and Media Production services meet the audio-visual (AV) needs of events through a fee-based service. From webinar support to hybrid events, our team has the staff, expertise, and equipment to meet our client’s event technical needs, including: Hybrid Events, Webinars & Virtual Events, Video Recording, Special Services, and Media Production.

The Opportunity

The Event Technical Support Technician works within the Video Engineering & Event Services department, a team of audio-visual engineers, service owners, technicians, and media producers. This team supports audio-visual applications, infrastructure, and services across the university including the Event Technical Support & Media Production (ETSMP) service, CUView Digital Signage, AV Installation, Kaltura video streaming, and Zoom.

The support technician responds to client needs and collaborates with other IT staff to identify, develop, and implement appropriate technology solutions for live and recorded events, provides media production and archival services, and provides production support for major campus events.

Key responsibilities of the position include:

• Technology coordination and consultation for university events
• Technical support for the Event Technical Support and Media Production (ETSMP) service
• Live event production, video streaming, recording, post-production, and archiving

This position performs all work in a manner that is consistent with the university’s mission, vision, and values, including our commitment to equity, diversity, and inclusion.

What We Need

Required Qualifications

• Bachelor’s degree or equivalent combination of education and formal training with a minimum two to three years of experience working with professional broadcast cameras, microphones, video and audio mixers, and sound amplification.
• Experience designing and operating complex audio-visual signal distribution solutions used for video streaming, broadcast, web conferencing, and local presentation.
• A demonstrated ability to communicate and coordinate effectively within an enterprise IT organization.
• Aptitude to manage multiple simultaneous priorities, strong customer service, and excellent written and verbal communication skills.
• Availability for pre-scheduled evening and weekend events.

Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.

Employees may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.

This position is located in Ithaca, New York and may provide some hybrid work flexibility.

No Visa Sponsorship is available for this position.

Preferred Qualifications

• PowerPoint, and Mac and Windows OS’s experience.
• Experience supporting hybrid events with live streaming applications such as Live Stream.
• Experience with web conferencing applications such as Zoom.
• Media production, Adobe Creative Suite, advanced microphone technique, sound reinforcement, videography, shot composition, and remote pan, tilt, zoom (PTZ) camera experience.
• Avixa CTS certification.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell’s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program.

Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information.

University Job Title:

Instructional Tech Spec IIJob Family:

Information TechnologyLevel:

EPay Rate Type:

SalaryPay Range:

$57,214.00 – $67,164.00Remote Option Availability:

Hybrid RemoteCompany:

EndowedContact Name:

Maria Avila

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University’s Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday – Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university’s mission of teaching, discovery, and engagement.

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