Donor Services Representative

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Job Description

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.




Our dynamic Development Department is responsible for raising over $600 million annually in funds in order to meet the financial needs of our organization.


The Technology, Product and Services team is responsible for managing a best-of-breed technology ecosystem, gift processing, supporting department wide strategy and planning and stewarding donors with exceptional service.




Do you enjoy helping people? Are you passionate about the MSF mission? If so, you would be a great fit for this role. In this role, you’ll be engaging directly with our incredible donors on the phone and via email helping them with a variety of requests. Your work directly contributes to the donors’ experience of our organization and is critical to engendering deeper loyalty.




Job Functions and Responsibilities

  • Answers prospective and current donor questions on the telephone and by e-mail regarding MSF activities and programs, contribution options and guidelines.
  • Assists donors with donations, receipting and with issues that cannot be handled by MSF’s inbound call center.
  • Regularly reviews and updates the donor database with relevant donor codes and notes.
  • Provides administrative support for major gifts, midlevel, foundations and corporations fundraising units.
  • Provides input on the development of donor service communications materials including letters, email, and telephone scripts.
  • Provides support for donor account data hygiene projects.






  • Minimum two years’ administrative experience, preferably in a customer service and/or non-profit environment, plus B.A., or equivalent experience
  • Strong interpersonal, written and oral communications skills
  • Proven administrative skills including keen attention to detail with ability to track multiple projects at one time
  • Strong computer literacy, including ability to use word processing, spreadsheet and database software, to search the internet for research purposes and to learn new Windows-based programs
  • Residence in or willingness to relocate to NYC metro area (no relocation package provided)
  • US work authorization




  • Prior experience with Revolution Online, Raisers Edge, Salesforce or another donor database


Expected to work in a hybrid work environment and come into the New York office a minimum of 2 times a week


Please note that this position is located in the New York, NY office.


We offer a generous comprehensive benefits package inclusive of Wellness initiatives to support a healthy work life balance


Please note that relocation assistance NOR visa sponsorship will be offered for this position


No phone calls or emails please. Only shortlisted candidates will be contacted


Application Deadline: 
Open Until Filled


Your Safety Matters
: Vaccination and booster against COVID-19 is a requirement at MSF – USA


Equal Employment Opportunity and Non-Discrimination:


MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF-USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.


If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us:


Reasonable accommodation requests are considered on a case-by-case basis.





Pay Class & Contract Type

Regular FT Hourly Nonexempt



Starting salary $31.54 to $32.81 (commensurate with experience)


Working Time (Hours Per Week)



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