Customer Program Manager
Job Description
Job Title: Customer Program Management
Job Location: Memphis, TN
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for a CUSTOMER PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our strategic DGF customers with a complex supply chain.
- Review and ensure achievement of customer specific KPIs and service agreements
- Provide performance reporting
- Maintain communication with internal/external/third parties to meet customer expectations
- Provide proactive problem resolution and corrective actions to ensure excellence in service
- Key contact for escalations
- Develop sustainable relationship with internal and external stakeholders
- Coordinate implementation of business
- Participate/lead in customer reviews (QBR and/or MBRs)
- Strong interpersonal and communication skills and an ability to manage multiple priorities
- Strong commitment to customer service and satisfaction
- Proficient with email, Excel, Word and PowerPoint
- Strong understanding of freight forwarding and the logistics Industry
- Analytical and problem solving capabilities
- Fluent in English communication (verbal & written)
Why join DHL Global Forwarding?
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
WHY DOES THIS MATTER TO YOU?
- It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that’s why external organizations have granted us different accolades for our people practices
Our Vision : The Logistics Company for the World
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF) :
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
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