Career Services Coordinator-ILR Office of Career Services

Career Services Coordinator-ILR Office of Career Services

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Career Services Coordinator-ILR Office of Career Services

About the School of Industrial and Labor Relations

The ILR School at Cornell University is the leading college of the applied social sciences focusing on work, employment, and labor policy issues and practices of national and international significance. We advance the world of work through teaching, research, and outreach. As a land-grant college, we generate and disseminate leading-edge knowledge to solve human problems, manage and resolve conflict, and establish best practices in the workplace, and to inform government policy. Our mission is to prepare leaders, inform national and international employment and labor policy, and improve working lives. The School offers undergraduate and graduate education as well as career-long learning for professionals.

About the ILR Office of Career Services

The ILR Office of Career Services (OCS) serves the career development of ILR undergraduate and graduate students, and recent graduates. The student body OCS serves is primarily comprised of approximately 1000 undergraduates and about 150 residential graduate students with some interaction with other academic programs in ILR.

ILR boasts one of the most diverse student populations at Cornell, hailing from different under-represented backgrounds and cultures from various parts of the US and the world. Graduates of the ILR School launch successful careers in a range of fields such as human resources, financial services, business, government, law, policy, the labor movement, and other social sectors. OCS offers outstanding customer service in a welcoming environment where our students can feel comfortable exploring their strengths & interests, explore options and develop strategies to meet their career goals.

The Opportunity

The ILR Office of Career Services (OCS) is seeking a Career Services Coordinator who will collaborate closely with five other professionals in OCS to meet the needs of our students, employers, and other constituents. As a member of the broader ILR Student Experience Team, you will contribute to:

• the Student Experience Team’s goals of having a student-centered approach
• building a collaborative community based on trust
• valuing diversity, inclusion and wellbeing.

This role will also collaborate closely with other staff and faculty across ILR and the Cornell career services community. The Career Services Coordinator serves as the initial point of contact for OCS and assists with overall administration and office operations. The position is the “glue” of OCS, weaving together the details of the various initiatives critical to the office’s success. You will be responsible for:

• coordinating all office communications including: list serves, e-mail communications, and the department website
• managing and ensuring accuracy of data reflecting office activity (through Salesforce) and providing fiscal support
• oversee all administrative needs of different office initiatives including:
  • the recruitment, selection, and training and supervision of 7-8 student employees
  • student communications via email, website, and other potential social media channels
  • coordination of advisor availability for student advising appointments and accurate representation of it on our online scheduling (Bookings) tool
  • management of logistics of virtual/in-person events including advisor-led career workshops, alumni/student panels, and employer career fairs
  • Data reports and data management through the Cornell Engagement Platform (Salesforce) through which student engagement with advisors is tracked.

This is a full-time (39 hours/week) Contract College position that is completely on-site in Ithaca, NY. However, this position will allow for the flexibility to work a hybrid schedule during certain periods throughout the year (summer, non-peak times). Those periods will be communicated to the team in advance. This remote work schedule is subject to change at any time. Work hours are 8am-4:30pm Monday through Friday.

What We Need

We are looking for a team member who has a high-level of customer service experience and organizational skills, is comfortable with using technology, and can successfully multi-task in an everchanging academic environment. Additionally, you will:

• Hold an Associate’s Degree and 2 to 4 years of relevant experience or equivalent combination.
• Have a high level of organizational skills, ability to multi-task, and strong attention to detail, and manage high volume of information with multiple deadlines.
• Demonstrate outstanding customer service skills involving high level of diplomacy, tact, and professionalism to anticipate and address the needs of students, employers, and alumni.
• Be adept at calendar management to ensure advising availability meets the needs of students.
• Have strong written and verbal communications skills to aid with messaging, responding to, and coordinating all office communications.
• Have past experience leading others and delegating responsibilities towards a common goal to aid in managing student employees.
• Demonstrate proficiency with computer programs and software such as Microsoft Office Suite, database management systems and/or other technology critical to the position.
• Have prior project coordination or event planning experience to manage logistics of different office-sponsored events.
• Be able to maintain strict confidentiality in handling student information.
• Thrive in fast-paced collaborative environment, enjoy working with students, value providing excellent service, and contribute to a warm, welcoming environment when greeting visitors and students.
• Demonstrate sound judgment and problem-solving skills and the ability to work collaboratively
  within a team of professionals.
• Have experience in and/or demonstrate commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Be passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Have the aptitude to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include:

• Bachelor’s Degree
• Prior work experience in either student support operations in educational settings or in fast-paced work environments involving a high level of customer service and relationship management, given this role serves as the primary point of contact in a student-facing office.
• Past experience in using different software and tools such as Zoom, Microsoft Teams, Salesforce, Qualtrics and other relevant platforms desired.
• Knowledge of Photoshop or Adobe Illustrator or other design software helpful.
• Past supervisory, coaching, or leadership experience with students, volunteers or others to aid in managing student employee projects.
• Past experience using various student engagement/tracking and career-specific platforms: Handshake, C3M, CEP/ Salesforce.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is located in Ithaca, New York and is completely on-site. This position will allow for the flexibility to work a hybrid schedule during certain periods throughout the year (summer, non-peak times) at a location of employee’s choosing within the United States. Those periods will be communicated to the team in advance. This hybrid work schedule is subject to change at any time. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell’s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information.

University Job Title:

Student Services Asst IVJob Family:

Student ServicesLevel:

DPay Rate Type:

HourlyPay Range:

$22.81 – $26.50Remote Option Availability:

Fully OnsiteCompany:

Contract CollegeContact Name:

Jamie Doss

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university’s mission of teaching, discovery, and engagement.