Air Freight Manager
Job Description
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an Air Freight Manager to oversee timely and accurate movement of air import & export shipments and documentation. This position will be based at our Unionized Romulus, Michigan location.
Overall job purpose:
- Manages and drives performance of a team of Import and Export Specialists (Agents and Supervisors)
- Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
- Acts as subject matter expert for AFR Operations questions
- Interacts with Customer Service, Operations, Product, and Global Service Centers, if required
- Responsible for AFR overall P&L
Key Responsibilities:
- Responsible for Air Freight product profitability including continuous improvement processes to increase efficiencies, reduces waste, and improve performance to our customers
- Manages and controls all ground cost margins and prepares monthly activity / revenue reports. Prepares and provides customers and overseas offices with rate quotations
- Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
- Assists in annual budget preparation for area of responsibility
- Supervises staff, responsible for hiring, coaching, training, and developing staff. Maintains employee records and completes yearly employee performance reviews
- Ensures handling of required documents according to regulations and internal procedures
- Follows-up shipment status in the department, identifies incidents and ensures resolution of incidents
- Supports Customer Service in the incident and exception management resolution
- Creates, builds and maintains excellent relationships with key suppliers both internal and external
- Continuously monitors supplier performance and develops improvement plan when required
- Identifies training needs and opportunities to develop a highly skilled functional department
- Creates, builds and maintains relationships with other internal functions (e.g. Capacity)
- Acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
- Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
- Interacts with Customer Service, Operations, Product, and Global Service Centers, if required
- Acts as subject matter expert for Pharma/Perishable (Thermonet) product
- Drives Continuous Improvement in Process Flows for Air Product as well as with the Warehouse and Dispatch work streams.
- Able to work with and motivate a Unionized Workforce be properly adhering to Collective Bargaining Agreement
- Other duties as required
Skills / Qualifications:
- Extensive knowledge of AFR Operations and Customer Service
- High Level Leadership Skills (communication, motivation and interpersonal skills)
- Demonstrates strong communication capabilities
- Easily capable of making well informed decisions
- BS/BA degree preferred
- 8+ years Freight Forwarding experience
- 5+ years of supervisory or management experience.
- Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
Why join DHL Global Forwarding?
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The largest global network with more than ~30,000 passionate employees
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The most efficient processes and fastest response times
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The best solutions and best customer service
Our Vision : The Logistics Company for the World
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF) :
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization :
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.