Customer Education Strategy Manager
Job Description
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Customer Education Strategy Manager (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Global Customer Education Strategy Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Embedded within assigned business groups to proactively identify digital learning experience opportunities.
Acts as a consultant who guides assigned business groups to deploy best-in-class interactive digital learning experiences customer and to support customer education business group priorities
Advises assigned business groups to deploy best-in-class digital learning experiences to support customer education business group priorities.
Analyzes target audience and programmatic needs, identify learning objectives, desired outcomes aligned to business or marketing objectives.
Creates user experience journey maps, learning experience flows or learning personas as needed.
Leads stakeholder alignment on Customer Education content to ensure consistent learning experiences for customers.
Implements prioritized digital education through partnership with Customer Education colleagues in Instructional Design, Learning Technology, Learning Analytics and Webinar Specialists.
Identifies program KPIs through partnership with stakeholders, Customer Education colleagues in Instructional Design, Learning Technology and Learning Analytics.
Educate stakeholders on the effectiveness of learning programs through program KPIs in partnership with the Learning Analytics team.
Stays up to date on learning trends, new methods and emerging techniques for training, and training requirements applicable to the organization and/or industry.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher (completed and verified prior to start) and Eight(8) years combined experience in Marketing or Customer Education delivering digital content and programs
In addition to the above requirements, the following are also required
Digital marketing Experience: Expertise in direct-to-consumer digital marketing strategies.
Learning & Development strategy experience: Experience identifying opportunities within the business for customer Learning and Development lead experiences and partnering with internal instructional designers and learning technologists to envision an innovative learning experience journey for customers.
Additional qualifications that could help you succeed even further in this role include:
MBA Marketing or similar focus
Solventum Medical Surgical business line knowledge
Product launch experience: Demonstrated history of successfully launching new products using digital marketing or learning tools.
Global operational and marketing expertise: Proven experience in operational and marketing roles within a global organization, necessitating cross-geographical, cross-functional, and cross-business unit interactions, including the management of multilingual learning solution creation.
Stakeholder negotiation: Proficient in managing expectations and identifying clear deliverables.
Activation/Integration marketing: Skilled in marketing that integrates product activation within the consumer journey.
Project management: Strong project management skills with a track record of delivering projects on time and within scope.
Product-based education: Experience in developing and implementing product-based educational initiatives.
Work location: Remote USA
Travel: May include up to 15% domestic/international
Relocation Assistance: Not authorized.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $160,284 – $195,903, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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