Senior Solution Architect – Assist Customer Technology

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Job Description

Job Description & Qualifications

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

As a key member of our Information Technology group, you’ll play a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Enterprise Architecture is seeking a solution/enterprise architect to support the Assist Customer product portfolio PDO teams to provide strong strategic and technical leadership. Assist Customer Architecture helps enable key Assist Customer initiatives to life working with multi-functional IT and business partners improving the Global Contact Center Technology to enhance both agent and customer experience.

The Solution Architect should possess a strong passion for technology and be customer oriented. The focus will be establishing technical/architecture point of views and consult on new/existing technical integrations with our CRM. This is a phenomenal opportunity to hone technical skills and grow business sense/leadership/interpersonal skills! The selected Architect will have established experience in inspiring change, and have experience leading the development of innovative ideas from concept to fruition.
What you’ll be able to do:

  • Business, Information, Application and Technology Architecture
  • Technology Lifecycle Management
  • Application Portfolio Management
  • Architecture Governance
  • Integration with other IT Systems
  • Develop strategy and requirements for systems that will implement Architecture processes, standards, methodologies, and artifacts
  • Ensure internal and external partner requirements are taken into consideration when making architecture recommendations
  • Work with external suppliers to improve/align COTS products “out of the box” capability to strategy
  • Become knowledgeable in the use of required COTS products
  • Align business and technical requirements among all team members
  • Assist in development of training material for architects and other users
  • Provide a regular cadence with partners for information sharing and capability demonstrations
  • Support efforts of Architecture Management in driving and maintaining standards
  • Prepare presentation materials for the Architecture leadership team and other audiences
  • Research and evaluate new technologies and tools and participate in PoC effort
  • Develop strategies and deliver insight on incorporating new technologies into CX initiatives

The minimum requirements we seek:

  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering or related field
  • 2+ years of experience as an architect on multiple large-scale products with Microsoft Dynamics 365,, or similar Contact Center product
  • 2+ years of working experience on Enterprise Initiatives
  • Experience working with cloud technologies (Azure, PCF, AWS, GCP) such as researching the best use of the Azure products and the ecosystem, managing and making sure all the integrations will work in an Azure Ecosystem, etc.

Our preferred qualifications:

  • Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field
  • 2+ years of experience with Service-Oriented Architecture (SOA) methods and implementation technologies such as web services in a distributed architecture deployment so you can demonstrate the understanding of different Architecture standards and methods and the difference between SOAP and Restful API
  • Experience with Ford IT architecture processes and architecture work
  • Experience implementing a large-scale COTS implementation with multiple business units and integration points
  • Architecture knowledge with experience in providing technical solutions for projects
  • Ability to derive, define and explicitly represent various artifacts and results
  • 2+ years of experience as lead architect on multiple large-scale product or enterprise initiatives
  • 4+ years of demonstrate experience in interoperability standards and methods
  • 2+ years of validated full application/system development lifecycle knowledge and experience
  • Azure ecosystem experience (Azure, Synapse, Power Platform, etc.)
  • Excellent problem-solving skills including leading problem-solving teams
  • Self-starter; ability to work both independently and with a team
  • Ability to build and maintain positive relationships across the organization.
  • Provide support for application performance issues
  • Experience with vendor solution evaluation processes
  • Excellent written and verbal communication skills
  • Experience working in a Product Driven Agile Organization

What you’ll receive in return:

As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we’d love to have you join us!
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
For information on Ford’s salary and benefits, please visit:

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

If you require alternative methods of application or screening, you must approach the employer directly to request this as H1BVisaJobs is not responsible for the employer’s application process.