Facilitator

Job Description

Description:
Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles, having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.
Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California.
Position Summary:
The Facilitator is responsible for the primary contact with the Family, the development of the Child and Family Care Plan, and the coordination of services. Together with the client’s Family and their natural team members, the Facilitator serves as the hub of the process and collaboratively orchestrates the development of the Individualized Child and Family Plans.
Essential Duties and Responsibilities:
1. Conducts the initial face-to-face meeting, ensuring all team members are present. Coordinates services, including discussion of goals, process, the role of referring agency, expectations of family/caregiver, expectations for the child, development of the child/family team, safety issues, and stability of housing, childcare, and respite needs.
2. Facilitates the development and completion of:
a. An initial 24-hour Safety Plan.
b. An Individualized Care Plan within 60 days.
3. Attends, coordinates, and takes the lead in all meetings of the Child/Family team:
a. Provides CFTM form, including the formal/informal status of each member.
b. Review accomplishments since the previous meeting.
c. Discuss the provision and quality of activities.
d. State the strengths and needs.
e. Reassigns uncompleted tasks.
f. Restates assignments at the end of the meeting, including deadlines in writing.
4. Provides Transportation in an insured company vehicle(s) to and from meetings, appointments, and services.
5. Ensure linkage and continuity of care as children transition out of the program.
6. Maintains Mental Health charts at the standards delineated by the Department of Behavioral Health, the program, and any other government regulatory agencies by using the Electronic Health Record (EHR).
7. Provides or secures support and crisis/emergency services by proactive crisis prevention planning, continual review/revision of the Safety plan, and through direct face-to-face contact, by phone or other communication systems.
8. Ensures that all required testing and surveys for child/family team members are completed and submitted to the Quality Assurance officer.
9. Participate in the rotating On-Call Schedule for the program, which includes the Family Urgent Response System (FURS) for the Success First Program only.
10. Work a flexible schedule, with the ability to offer In-Person services to clients during the evening, weekend, and holiday hours out in the field or client’s residence.
11. Using the On-Call schedule for the program, be available to address the regular and emergency needs of the clients, including emergency response availability, call back staff, and offer support for in-person crisis response during and after regular working hours.
12. Attend all training (both internal and external) as required by the contractor, the Clinical Supervisor, or other LSSSC management.
13. Meet and maintain specific program target productivity goals as assigned. Manage workload to meet program target goals by the end of each month and the fiscal year.
14. Maintains client list every month, including but not limited to removal of clients not being seen, the addition of clients being seen, closing clients who are non-compliant with services in a timely fashion, and assurance that clients are seen within the Plan of Care (POC) and clinical guidelines.
15. Document in the Electronic Health Record (EHR) clinical follow-up for no-show clients with attempted phone contact the same day.
16. Participate in Chart Monitoring/Review as assigned.
17. Provide accurate statistical information on client care as requested within assigned deadlines.
18. Respond to County and LSSSC plan of improvement for corrective action within one week of receipt.
19. Engage in continuous and open communication with the Clinical Supervisor and Clinic Director regarding clients, problems with documentation, and any other issue which arises while providing services.
20. Fulfill other duties as assigned by the Clinical Supervisor, Clinic Director, or Management Personnel.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Requirements:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be arranged to enable individuals with disabilities to perform essential functions.
Education/Experience:
The Facilitator must possess/maintain/be actively pursuing a master’s degree in a field related to mental health services, a current California Driver’s License, and 100/300 car insurance.
General Qualifications:

Willingness to be open to learning and growing.
Maturity of judgment and behavior.
Maintains high standards for work areas and appearance.
Attends work and shows up for a scheduled shift on time with satisfactory regularity considering LSSSC time and attendance policy and/or client operating hours.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)

Skills/Aptitude:

Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.
Ability to maintain a positive attitude.
Ability to communicate with co-workers and other departments with professionalism and respect.
Ability to maintain a professional relationship with all co-workers, vendor representatives, directors, specialists, customers, and client representatives.
Ability to provide clear directions and respond accordingly to employees.
Must have basic phone and computer skills (email, texting, etc.).
Good attention to detail.
Ability to work well under pressure.
Excellent oral and written communication skills.
Excellent management and organizational skills.
Ability to work well alone and in a team.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Communication:
Must be able to communicate clearly and effectively with clients and staff.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should know Microsoft Office software and Excel Spreadsheet software.
Certificates and Licenses:
A valid California driver’s License.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here represent those employee encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Generally, in an indoor setting, however, they may participate in outside activities and events. The varying schedule includes evenings, holidays, weekends, and extended hours as business dictates.
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must regularly lift and move up to 35 pounds and occasionally lift/move 40 pounds.
Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. Additional work conditions may be explicitly added to the work location.