In your pursuit of immigration, you might encounter difficulty or get stuck in between. In that case, will your immigration come to a halt? Or you’ll ponder over it and take immediate action? Remember, the immigration office or department is a government body that handles issues related to immigration and visas. In the United States, the main agency is United States Citizenship and Immigration Services.
How do I speak to a live person at USCIS?
You can speak to a live person at USCIS by calling their Contact Center at the Toll-Free Number– 800-375-5283 (VRS 877-709-5797). This is free of cost. Notably, there is a different toll-free number that caters to the needs of people having speech or auditory difficulty: 800-767-1833. In case, you need to call outside the U.S., you must dial 212-620-3418. The days and times that facilitate live customer service include Monday through Friday from 8 AM to 8 PM Easter Time. However, there is full-time accessibility of automated assistance through an interactive voice response system.
Military helplines for members and their families of the armed forces, premium processing, and intercountry adoption lines are provided by USCIS. Head over to the USCIS customer service webpage to avail of it.
You can contact USCIS support via email
When you visit the USCIS help page, you’ll find designated USIS email addresses for submitting requests about pending or arbitrated applications. You must ensure that the request is routed correctly by checking out the USCIS guide available on their “contact us page”.
You can send an email to the accurate USCIS service center that has jurisdiction over your case to check your case status. Having received an email that seems suspicious, fraudulent, scam alert, and that claims to be affiliated with USCIS, the same must be forwarded to uscis.webmaster@usics.dhs.gov.
You can contact USCIS customer service by chat
If you seek a quick response from USCIS, then avail of USCIS support chat assistance. It’s an AI-based virtual assistant called Emma. Go to www.uscis.gov, sign into your account, and find a small dialogue box in the top right corner of the page. Before clicking on it, look through the thorough instructions on the ways to use a chatbot. Follow the instructions after inserting your question. In most cases, Emma will direct you to links to the guidelines or articles that can assist you in resolving your issue.
Corporate office address
U.S. Citizenship and Immigration Services
111 Massachusetts Ave. NW First Floor (MS 2180)
Washington, District of Columbia 20529-2180
United States
In-person assistance
In-person appointments can be scheduled for applicants, petitioners, and requestors seeking services that can’t served over the phone, mail, or email. These include- emergency travel documents if you require evidence of your immigration status to work or travel if you’ve been issued permanent residence through an Immigration Judge.
Are you willing to use live assistance?
If you’re willing to use live assistance, you may have to wait to contact a USCIS Contact Center representative by phone. The number is already provided. The USCIS Contact Center has multiple tiers of live assistance. The first tier (Tier 1) of live assistance intends to resolve a variety of inquiries without forwarding these to the next tier (Tier 2) i.e. USCIS Immigration Service Officers. Before indulging in any subsequent assistance, try out USCIS online tools.
The following inquiries are the most basic inquiries that are largely managed at Tier 1 and won’t be escalated to Tier 2 for resolution unless complexity or confusion takes over the inquiry and makes it unresolvable at Tier 1:
- Case status—note that self-service options like Case Status Online and the USCIS online account will encompass the same information that is available to the USCIS Contact Center;
- Requests to expedite an application, petition, or request;
- Rescheduling an appointment, including biometrics, interview, or oath ceremony—note that asylum applicants will be escalated to Tier 2;
- Non-delivery of a secure document or non-receipt of a notice such as an interview notice, Request for Evidence (RFE), or appointment notice;
- Special accommodation, which can also be requested online;
- Typographical errors which are based on USCIS errors; and
- Requests to withdraw an application, petition, or request.
- Change of Address, if requested before biometrics have been scheduled;
- Requests to expedite an appointment for biometrics;
- Certain issues for military members and/or their families that cannot be resolved at Tier 1;
- Requests to extend travel authorization for beneficiaries of a Form I-134A, Online Request to be a Supporter and Declaration of Financial Support; and
- Requests for in-person appointments for document services.
- If your inquiry is escalated to Tier 2, you may receive a response by email or a follow-up phone call. When speaking with a Tier 1 Contact Center representative, you will be asked if you wish to receive a text ahead notification if a USCIS Immigration Services Officer needs to contact you by phone. You must verbally agree to receive this text ahead of notification.
The following inquiries are handled at Tier 2:
- If you’re outside the U.S., you can call 212-620-3418
- If you’ve a previously filed, pending, or approved VAWA, T, or U-related case, including a Form I-751 Abuse Waiver, the USCIS Contact Center must confirm your identity and validate your eligibility to get information before providing any information or other requested service.
- You should possess these two things before calling the USCIS Contact Center:
- Your receipt notice(s) for the particular form(s) on which you would like to request information or other services for reference during the call; and
- A copy of the pending or approved application or petition that you are calling about is readily available, if possible.
- Protected individuals may also send a secure message from their USCIS online account, and USCIS will call the person to complete the enhanced identity verification through the specialized verification process. Once a protected person’s identity has been verified through this process, the Contact Center can respond to the inquiry or assist.
- If the USCIS Contact Center is unable to provide information or to make the change that you requested, you may be scheduled for an in-person appointment at a USCIS field office.
Credit: https://www.uscis.gov/contactcenter
Online Tools
Before indulging in any subsequent assistance, try out USCIS online tools. The online tools include:
- Case Status– uscis.gov/casestatus
- Processing Times– uscis.gov/processingtimes
- Case Questions- You can visit uscis.gov/e-request, in case:
- your document or notice contains a mistake made by the USCIS.
- your document or notice isn’t delivered.
- you seek accommodation for an appointment.
- Other Online Tools– Find other USCIS online tools at gov/tools.
- Change of Address– You must ensure to keep your address current at gov/addresschange. It’s highly suggested that you must submit your change of address to USCIS through a USCIS online account. If you don’t possess a USCIS online account, it can be created by following the instructions on the How to Create a USCIS Online Accountpage.
- Online Filing—You can submit the most popular forms online with a USCIS online account. Maintaining an online account allows you to:
- sign up for automatic case alerts
- check processing times
- upload evidence
- update your address
- send secure messages to USCIS using any device
- Reschedule Biometrics Services– Rescheduling most requests for biometric services appointments can be done through a USCIS online account. You cannot reschedule an appointment that already has been rescheduled two or more times, is within twelve hours of the scheduled time, or has already passed. In case, you can’t reschedule your biometrics appointment online, you must call the Contact Center to reschedule your appointment.
Why Do People Call United States Citizenship and Immigration Services?
People mostly call USCIS to seek answers to the following questions:
- Request for Information question
- Shipping and Delivery question
- Cards question
- Product/ Service question
- Activation/ Cancellation question
- Employment question
- Staff question
- Return/ Replace question
- Website/ Application question
- Miscellaneous question
Reference
https://www.uscis.gov/contactcenter
https://united-states-citizenship-and-immigration-services.pissedconsumer.com/customer-service.html