siumalem77

• Revenue Growth: Propelled annual revenues to $1.2M+ and achieved YoY growth — orchestrated business development plan, established referral networks, solicited leads and implemented market growth plans. Promoted personal & commercial insurance products to individuals and businesses across the Alberta region. • Business Development: Steered market growth and implemented client retention strategy — managed the recruitment of internal staff and established customer service delivery standards & protocols. Expanded presence within diverse communities, implemented cross-selling techniques and managed policy renewals. • Risk Management: Mitigated corporate risks and liability exposure, worked closely with the underwriting teams to investigate clients’ reports, claim history, convictions, accidents and nonpayment. Prequalified clients for high-risk products, analyzed liability exposure and advised on alternative high-risk insurance providers. • Customer Service: Steered customer service excellence and exceeded performance targets acted as an advisor to clients on claim filing and policy coverage. Analyzed periodic market reports, established a referral base and expanded product lines to include commercial markets, above all taking pride in delivering high-quality and thoughtful service and support to our clients and other stakeholders.

• Risk Management: Reduced risks and ensured compliance with quality guidelines. Proactively recognized challenges or inefficiencies in the company’s sales department. Closely monitored key performance metrics, ensuring customer service quality, speed, and resources while complying with all regulatory requirements and adherence to high-quality standards, simultaneously meeting sales targets and exceeding established targets.

Spearheaded claims assessment, liability investigation and settlement, examined claims, verified policy coverage, gathered claimants & witness statements, evaluated damages and determined liability. Assessed judicial precedents and guided settlement negotiations & final outcomes. Prepared drafting reports and negotiated documents for legal team, to ensure compliance. Strong understanding of insurance working agreements to help address legal and compliance issues. Worked with claimants, vendors, suppliers and legal teams to negotiate and settle claims fairly and promptly.

• Researched and developed a home care startup currently at the incubation stage, focusing on personalized in-home services for elderly individuals and their families. • Conducted in-depth market research, identified key customer pain points, and developed innovative care solutions and operational strategies to ensure personalized, high-quality, and reliable services.